What are the responsibilities and job description for the Call Center Representative position at AE Landscape Borders?
AE Landscape Borders is searching for a Call Center Representative who wants to join a fun, competitive, and growth-oriented position. This position plays a crucial role in driving our marketing efforts and ensuring our customers receive exceptional service.
Schedule:
- 12 PM to 8 PM - Mon - Friday - 1 weekend a month (Sat & Sun 8-4 on weekends regardless)
- 8 AM - 4 PM - Mon - Friday - 1 weekend a month (Sat & Sun).
- When you work the weekend you get Thursday & Friday off.
Position: Call Center Representative
Department: Call Center
Location: Fort Wayne, IN
Reporting to: Marketing Manager/Supervisor
What You'll Do:
As a Call Center Representative at AE Landscape Borders, you will play a vital role in assisting homeowners with their home improvement needs. Your responsibilities will include:
Customer Assistance: Answering incoming calls and providing homeowners with information on our services, products, and pricing.
Appointment Scheduling: Setting up appointments for homeowners to meet with our home improvement experts.
Problem Solving: Addressing customer inquiries, resolving issues, and ensuring satisfaction throughout the customer journey.
Product Knowledge: Gaining a deep understanding of our home improvement offerings to effectively communicate their benefits.
Data Entry: Accurately documenting customer information and service requests in our system.
Qualifications:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and a passion for helping others.
- Ability to handle a high volume of calls while maintaining professionalism.
- Basic computer skills and familiarity with call center software are a plus.
- Previous customer service experience is preferred but not required.
Why Choose AE Landscape Borders?
- Competitive compensation package with performance-based incentives.
- Ongoing training and development opportunities to enhance your skills.
- Supportive team environment with opportunities for growth and advancement.
- Helping homeowners transform their spaces and improve their lives!
#AEREQS
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Location:
- Fort Wayne, IN 46825 (Preferred)
Shift availability:
- Night Shift (Preferred)
Work Location: In person
Salary : $18 - $20