What are the responsibilities and job description for the Cincinnati Scheduling Coordinator position at AE Door & Window?
Job Overview
We are seeking a dedicated and organized data entry Coordinator who is responsible for coordinating internal with external communication to customers. This person will be responsible for creating digital work order tickets, handling phone conversations with customer and coordinating these tickets with technicians.
Duties
1. Answer phones and email communications. Provide the appropriate support and direction on customer inquiries and needs. Return calls to various parties promptly.
2. Create the service or sales call entry in the appropriate record system.
3. Audit each call to ensure pricing is correct
4. Maintain records related to install orders.
5. Receive order information from technicians and customers for internal processing.
6. May be responsible for other office-related duties, as identified by the Division Vice President and/or Operations Manager.
8. Other duties as assigned.
Knowledge, Skills and Abilities required:
- (K) Knowledge of working with technology and Microsoft Office.
- (K) Knowledge of administration workflows related to work orders and invoicing.
- (S) Demonstrates excellent communication and customer service skills.
- (S) Demonstrates strong organizational skills.
- (A)Ability to interact professionally with internal and external customers.
- (A)Ability to work in a fast-paced environment.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $20