Services Manager (Residential

Job Opportunity: Residential Services Manager at Advocates for Life Skills & Opportunity (ALSO)

Salary: $47,066.88-$56,309.69/Annually

Are you enthusiastic about creating inclusive communities where individuals with Intellectual and Developmental Disabilities (I/DD) can thrive? Do you believe in advocating for equity and opportunity for all? If so, Advocates for Life Skills & Opportunity (ALSO) invites you to join our team as a Service Manager.

About Us:
At ALSO, we are committed to empowering individuals with I/DD to lead self-directed lives. As a non-profit organization, we provide essential services and support to ensure our community members have the resources they need to thrive. We believe in fostering an inclusive environment where everyone feels valued and supported.

Role Overview:
As a Services Manager, you will play a crucial role in overseeing the services provided to individuals with I/DD in a residential home setting. You will serve as both an advocate and an ally, working closely with a team of Direct Support Professionals to ensure the highest quality of care and support. Our services managers work on-site providing oversight, guidance and training, and providing direct support to individuals and guiding them towards self-directed living. A background and experience in mental health, behavior supports, and autism awareness are helpful to ensuring success in this position.

Key Responsibilities: 

• Relationship Building: Cultivate strong, supportive connections with individuals receiving services and provide backup support for coverage when needed. 

• Training & Development: Train new Direct Support Professionals on essential job duties and person-centered care practices. 

• Compliance & Documentation: Ensure proper documentation (MAR, T-Logs, ISP data) is maintained to meet compliance standards. 

• Advocacy: Prioritize the needs, interests, and goals of the individuals we support, advocating for their autonomy and inclusion. 

• Supervision & Leadership: Provide consistent supervision, guidance, and coaching through regular check-ins and performance support. 

• Staffing Coordination: Develop and manage staffing schedules to ensure coverage and uninterrupted service delivery.

• ISP and PBSP Implementation: Oversee the implementation of Individual Support Plans, attending planning meetings, and ensuring documentation is current and accurate. Participate in and coach skills for adhering to Positive Behavior Support Plans.

Benefits Compensation: 

• Full-time, salaried exempt position: $47,066 - $56,309 annually, based on experience, education, and Veteran status. 

• Paid Training: Earn while developing skills. 

• Paid Holidays: 10 days, including a special “YAY Day” birthday holiday. 

• Comprehensive Insurance: Health (ICHRA), dental, and life insurance options. 

• Generous Leave: Vacation and sick time accruals with cash out option. 

• Employer Matching Retirement Plans. 

• Employee Assistance Program: 24/7 counseling, legal guidance, financial advice, and more. 

• Health Savings & Flexible Spending Accounts. 

• Employee Referral Bonuses & Recognition Program. 

• Career Development Opportunities.

• Public Service Loan Forgiveness Eligible. 

Qualifications:

• Experience:

• Minimum of two years of experience in human services or a related field.

• One year of supervisory or leadership experience is required.

• Education: High school diploma or equivalent is required

• Certifications: ALSO provides opportunities to obtain your required CPR/First Aid certification, along with any necessary Delegations and Oregon Intervention System (OIS) certifications. You are responsible for maintaining these certifications and attending all mandatory trainings. This position requires a valid driver license.

• Communication: Strong skills in documentation and collaborative communication with team members, individuals served, families, and other providers. 

• Independence: Able to work with initiative and sound decision-making with minimal supervision. 

• Physical Requirements: Ability to stand, walk, use hands, occasionally lift up to 50 pounds, and safely evacuate premises.

• All candidates considered for employment are required to successfully pass a comprehensive background check prior to joining ALSO and ongoing every two years.

Why Join ALSO?  

At ALSO, we do work of the heart. Our team is committed to inclusion, advocacy, and creating opportunities for individuals to thrive. By joining us, you will play a crucial role in empowering people to achieve their goals, fostering independence, and strengthening community connections. Make HEART work your work! 

Advocates for Life Skills & Opportunity is an Equal Opportunity Employer and committed to cultivating a diverse and inclusive work environment. We provide equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.