Administrative Assistant (Annapolis, MD)

Administrative Assistant – Behavioral Health Operations

Advocate Support Services, Inc.
Full-Time | $21.00–$23.00 per hour | Hourly, Non-Exempt
Location: Annapolis, MD (on-site, office-based)
Start as early as Monday, November 9

Are you highly organized, detail-oriented, and dependable? Advocate Support Services is hiring an Administrative Assistant to support the daily operations of our growing behavioral health organization.

This is a key support role that keeps records organized, processes on track, and staff equipped to deliver quality services to adults living with serious mental illness throughout Maryland.

Founded in 2001, Advocate Support Services, Inc. is a CARF-accredited Maryland behavioral health organization providing community-based psychiatric rehabilitation services to adults. We invest heavily in systems, technology, and training so our team can do its best work.

• Office support: answer and route calls and emails, manage shared inboxes and calendars, and keep the Annapolis office running smoothly
• Records management: file, scan, and organize client and staff records in SharePoint and the electronic health record, and keep documents current and audit-ready
• Authorization and insurance tracking: track client service authorizations and renewal dates, and alert staff before authorizations expire
• Compliance and quality support: run documentation-completeness checks, follow up on missing items, and help prepare for CARF and state reviews
• HR onboarding and offboarding: assemble new-hire paperwork, track onboarding and training completion, and complete offboarding checklists
• Technology and equipment: issue and track laptops and phones, maintain the equipment inventory, and coordinate system access requests
• Referral and intake support: log new referrals, collect intake documents, and help schedule intake appointments
• Operational and project support: build simple reports and spreadsheets and support leadership on special projects

• Is organized and detail-oriented
• Enjoys structure, systems, and problem-solving
• Learns new technology quickly
• Handles confidential information professionally
• Communicates clearly and effectively
• Takes ownership of tasks and follows through
• Can manage multiple priorities successfully

• Administrative support
• Healthcare or behavioral health settings
• Human services
• Microsoft 365 (Outlook, Teams, SharePoint, Excel)
• Electronic health record systems
• Insurance verification or authorization support

• Full-time, 40 hours per week, Monday–Friday
• Shifts are scheduled within our office hours of 8:00 AM–6:00 PM
• Includes a 30-minute unpaid lunch break each day (for example, 8:00 AM–4:30 PM or 9:30 AM–6:00 PM)
• On-site at our Annapolis, MD office
• Reports to the Director of Operations

• $21.00–$23.00 per hour, based on experience
• The top of the range is reserved for candidates with electronic health record, insurance authorization, or advanced Microsoft 365/Excel experience
• Full-time, non-exempt position, eligible for overtime in accordance with applicable law and Advocate policy

• Medical insurance available to full-time employees
• Advocate pays 50% of the employee-only medical premium
• Dental and vision coverage available
• 10 paid holidays
• Paid Time Off (PTO)
• Maryland Earned Sick and Safe Leave
• Exposure to healthcare operations, compliance, HR, and technology
• Supportive leadership team that values initiative and reliability
• Meaningful work that supports adults on their recovery journey

• We review every application and contact qualified applicants within 2 business hours
• Interviews are scheduled within 24–72 hours
• Start as early as Monday, November 9

If you’re looking for an opportunity to make a difference while supporting a growing organization, apply today.

Advocate Support Services, Inc. is an equal opportunity employer.