What are the responsibilities and job description for the Front Desk Operations Clerk position at Advocate Program, Inc?
OVERVIEW
Advocate Program, Inc. is a multi-faceted community agency whose missions is to facilitate social change and enhance public safety through leadership, research, education, supervision, and services, utilizing best and evidence-based practices.
Summary
We are seeking a Front Desk Clerk to join our team at Advocate Program, Inc. In this role, you will be the first point of contact for clients and visitors, providing exceptional customer service while managing administrative tasks.
Responsibilities:
- Screen incoming clients to determine their needs.
- Provide proper paperwork to new and/or re-enrolled clients.
- Update clients information into the computer system.
- Advise Counselors of clients arrival and place clients name on log.
- Process outgoing and incoming and returned mail.
- Perform data entry as needed.
- Administer drug testing as needed. Testifying may be required on ( ) drug testing.
- Open and close office as needed.
- Process feedbacks.
- Provide excellent customer service.
- Miscellaneous duties as determined by Supervisor.
Requirements:
High School Diploma or equivalent required. Computer skills, customer service experience and/or cashier experience a plus. Must possess excellent organizational and verbal communication skills.
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15