Health Center Support Specialist - Bilingual Spanish/English

Major Responsibilities:

Clinic Operations & Patient Engagement 

• Assist with patient intake, scheduling, and follow-up to ensure continuity of care. 

• Support and promote clinic programs, processes, and services, reducing barriers to care. 

• Oversee clinic processes such as eligibility, missed appointments, late arrivals, and patient assistance programs to improve access to care, patient experience, and health outcomes. 

• Schedule specialty care appointments and connect patients to insurance application support. 

• Advocate for patient needs and link to resources. 

• Maintain accurate documentation in EHR and other systems. 

• Track data and assist with grant reporting. 

Care Coordination & Social Support 

• Conduct outreach for preventive services (e.g., screenings, vaccinations, advanced directives). Reduce barriers to ensure completion of appointments as well as improved ambulatory quality composite metrics. 

• Assist with medication and vaccination applications for patient assistance programs. 

• Facilitate health promotion activities aligned with patient needs and funding requirements. 

• Perform SDOH screenings (housing, food, transportation, employment) and connect patients to appropriate resources. 

• Provide culturally responsive peer support and education, including home visits when needed. 

Team and Community Collaboration 

• Collaborate with staff to reduce cultural and language barriers in the ambulatory clinic setting. 

• Promote culturally safe, trauma-informed practices and cultural humility among staff. 
• Collaborate with grant/state partners to align care coordination with program goals. 
• Coordinate with external organizations to reduce barriers and improve access to care. 

Minimum Job Requirements 

Education

• High School Graduate, or  
• Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED), and 
• Advanced training beyond High School that includes the completion of an accredited or approved program in Community Health or Completion of program within one year of employment. 

Certification / Registration / License 

N/A

Experience

• Two years of community health or community service experience.
• One year experience in a clinical setting.
• Strong customer service and interpersonal skills  
• Effective written and verbal communication  
• Critical thinking and problem-solving  
• Discreet handling of sensitive information  
• Understanding of cultural humility and trauma-informed care  
• Able to work independently and in teams  
• Proficient with Microsoft Office  
• Knowledge of EHR system

Physical Requirements and Working Conditions

• Clinical office environment with direct patient interaction. 
• Occasional travel for home visits. 
• Flexible hours may be required to meet patient and clinic needs. 
• Ability to sit for most of the workday; occasional lifting up to 10 lbs. 
• Operates all equipment necessary to perform job duties. 

Preferred Job Requirements 

Preferred Knowledge / Skills / Abilities 

• Bilingual/multilingual preferred.  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.