Director of Operations - Hospital

Directs, executes, plans and manages all assigned operational activities. Develops and executes strategy to achieve organizational goals and objectives for assigned areas. Develops and maintains a strong partnership with physician, hospital and ambulatory operations leadership.

Major Responsibilities:

• Provides leadership, direction and administration over assigned operations while growing revenue and improving operating margins. Directs leaders to be fiscally responsible and to meet productivity standards in resource utilization, staffing patterns and the operational efficiency. Ensures effective utilization of resources including length of stay, and the use of inpatient care, home care and outpatient care to help ensure the right care in the right place at the right time.
• Implements clinical operations consistent with programs that optimize best patient care practices which align with AAH’s initiatives. Interprets changes in the marketplace, generates ideas and participates in quality assurance initiatives that increase AAH’s market advantage.
• Establishes effective goals and objectives by creating and managing the structure and processes necessary for efficient operations, achievement of superior clinical performance and projected growth. Strategizes and identifies opportunities to grow/improve programs and advance care management improvements. Assesses services and programs to ensure they meet and exceed established care, quality and state/federal regulatory standards.
• Responsible for executing system specialties or market growth planning and business strategies. Works closely with market leaders and service line leaders to integrate services, develop market-based growth strategies and coordinate services throughout the market or system.
• Works in collaboration with the governing body, management, medical staff, and clinical areas to plan, promote and conduct quality assessment and improvement activities. Implements and assesses care management and patient experience initiatives to accomplish targets, and ensures the highest possible delivery of service to patients, families, physicians and employees relative to their personal expectations.
• Responsible for resolution of any provider and patient concerns that are not resolved at the local leadership level.
• Responsible for the ongoing development and implementation of improved services and coordinating market relationships that will meet the needs of the patient and community. Represents the market in the community through participation in outside organizations.
• Ensures compliance with government regulatory agencies and accrediting bodies, as well as state and federal codes and compliance.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the AAH Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to AAH’s business.
• Special project management as needed.

Education/Experience Required:
Education Required:

• Bachelors in Health Care Administration or related field. Master's preferred. ​

Experience Required:

• Typically requires 7 years of experience in health care administration. Includes 3 years of management experience in a large complex health care organization that includes experiences in overseeing clinical operations, growing revenue and successfully implementing care management and patient experience objectives.

Knowledge, Skills & Abilities Required:

• Knowledge of various external market forces affecting assigned clinical areas specific to hospitals, practitioners, and third party payers.
• Knowledge of the health care industry to successfully manage multiple clinical programs.
• Excellent communication and interpersonal skills to successfully interact with physicians and employees at all levels throughout the organization and within the community.
• Proficiency in the Microsoft Office Suite or similar products.
• Advanced knowledge of computer applications in a medical practice setting. Demonstrated success working closely with physicians and providers to foster satisfaction, effective relationships and loyalty.
• Knowledge in the guidelines and requirements of applicable Regulatory agencies.
• Hospital Incident Command System 100 Training

Physical Requirements and Working Conditions:

Operates all equipment necessary to perform the job. Exposed to normal office environment. Travel outside of workplace is required and thus incumbent is exposed to weather and road conditions. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.