Change Communication & Activation Director

Major Responsibilities:

• Develop and implement enterprise-wide strategic communication plans aligned with business objectives, culture, and transformation priorities – geared to drive change.
• Serve as an advisor to leadership on a range of internal communication needs, guiding internal messaging to drive internal leadership visibility and effective communication.
• Translate complex business strategies and transformation initiatives into clear, concise, and compelling messages for diverse internal audiences.
• Identify organizational barriers to change and proactively develop strategies to mitigate resistance. Guide teams in navigating transitions, ensuring clarity, confidence, and commitment to new ways of working.
• Collaborate with senior executives, department heads, and cross-functional teams to build consensus and drive organizational alignment around transformation efforts.
• Partner with various key stakeholders on the people communication and activation team, and within other teams across the enterprise such as Marketing, Brand, and External Communications to ensure collaboration and teamwork across all communication efforts.
• Drive internal enterprise storytelling to connect strategies, initiatives, and campaigns across the organization.
• Ensure message consistency and alignment across enterprise, divisions, areas, and departments.
• Foster two-way communication by enabling feedback loops and facilitating dialogue between teammates and leadership.
• Support communication advisory councils and feedback mechanisms to elevate issues and pulse-check effectiveness.
• Help manage and develop communication advisory professionals.
• Coach team members to serve as effective communication advisors to senior leaders.
• Promote a culture of high performance, continuous improvement, and strategic partnership.

Education Required:

• Bachelor's degree in Communications, Public Relations, Marketing, Change Management, Journalist or other related field.

Experience Required:

• Typically requires 7 years experience in strategic communications with a focus on internal communications and change management, with at least 3 years in a leadership role

Knowledge, Skills & Abilities Required:

• Expertise in change management methodologies such as Prosci, Agile or Lean Six Sigma
• Ability to drive innovation and foster a culture of continuous improvement
• Strong communication and stakeholder management skills
• Ability to develop relationships across functions and the organization

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.