What are the responsibilities and job description for the Patient Service Representative (PSR) - OB/GYN Clinics position at Advocate Aurora Health?
When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.
At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.
What Will You Do:
Clinic Hours: Rotating hrs 6:45am-7pm. 8.5 hour shifts with a lunch.
As a Patient Service Representative (PSR), you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
Where You Will Work:
Locations: Candidate will rotate between locations in Lutheran General, Park Ridge, Glenview, Des Plaines, and Buffalo Grove,
We are Looking For:
Required Qualifications:
High school diploma or equivalent.
One to two years related customer service experience
Experience handling difficult caller/customers/patients.
Physical Requirements and Working Conditions:
Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
Exposure to ill patients.
Ability to work under stressful conditions with demanding customers.
Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
Being Part of Something Bigger
At Advocate Health, your work matters—to patients, teammates, and the communities we serve. If you are passionate about care, teamwork, and making a meaningful difference every day, we would love to grow with you.
Apply today and help us redefine care—for all.