What are the responsibilities and job description for the Patient Accounts Coordinator position at Advocate Aurora Health?
Major Responsibilities:
Accurately post high volumes of payments, denials, and adjustments from ERAs, paper EOBs, and patient payments.
Ensure timely and accurate posting of bank lockbox payments, 835 files, credit card and check payments, and Accounting GL transfers.
Post electronic and manual account adjustments, including reviewing adjustment requests and reports for reconciliation accuracy.
Apply non-cash vouchers to appropriate patient accounts with precision and timeliness.
Monitor and resolve unapplied cash daily, ensuring prompt reconciliation and resolution of accounts.
Reduce undistributed cash from both clearing and patient account perspectives.
Reconcile posted payments with bank deposits and remittance files to ensure financial accuracy.
Accurately post all denials and route them to the appropriate departments for follow-up.
Investigate and resolve payment inquiries from other Revenue Cycle departments.
Identify trends in payment posting issues and recommend process improvements to reduce recurring errors.
Research and investigate missing payments to ensure complete and accurate account posting.
Prepare remittances for application and resolve discrepancies between expected and actual reimbursements.
Prepare summaries of cash applied for daily cash balancing and ensure batch totals match deposited amounts.
Forward appropriate documentation to the Reconciliation team for final review.
Maintain expert-level proficiency in integrated systems and applications.
Perform administrative tasks such as filing, photocopying, and PDF processing of related documents.
Apply advanced accounting and accounts receivable (AR) management skills to support financial integrity.
Licensure, Registration, and/or Certification Required:
None Required.
Education Required:
Associate degree or Equivalent Experience
Experience Required:
4 years of Experience in Project Management or Cash Operations related fields.
Knowledge, Skills & Abilities Required:
Accuracy and attention to detail
Organizational and time management
Reading and understanding EOB
Initiative and Team Collaboration
Good organizational ability and communication skills
Basic bookkeeping and strong mathematics aptitude
Consistently exercise logic and reasoning to assess and resolve problems
Physical Requirements and Working Conditions:
Lifting 10 pounds or more for mailing.
Sitting for extended periods of time.
Preferred Job Requirements
Preferred Education:
Bachelor’s Degree or 5 years of revenue cycle experience
Preferred Experience:
Experience in Project Management or Cash Operations related fields.
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.