What are the responsibilities and job description for the IT Technical Support Administrator II position at Advocate Aurora Health?
Major Responsibilities:
- Ensures compliance with Advocate Health IT standards. Preemptively identifies variations from standards and potential technology issues. Participates in change control activities for any environmental, operational, configuration changes as prescribed by defined change control processes.
- Perform software installation using defined Advocate Health processes and tools.
- Proactively ensure the efficient utilization of Advocate Health's IT resources through regular reviews of hardware usage reports. Follows Advocate Health ITAM process for device removal, including inventory management.
- Operates as a local field resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following IT system policies and practices. Communicates with project management and leadership team regarding updates, potential risks or concerns that may impact assigned project. Support Field Services Strategic Initiatives that align with the overall organizational goals.
- Building and maintaining relationships through rounding and consulting with Site Leadership. Establishes meaningful stakeholder relationships targeted at improving productivity and engagement between IT and our business partners. Must be able to represent IT to site and local leaders in situations such as meetings, rounding, and safety huddles. Participate as site representative on Advocate Health enterprise-wide technical oversight committees and teams.
Licensure, Registration, and/or Certification Required:
- None required.
Education Required:
- Bachelor’s degree or equivalent experience in Computer Science, Information System, Engineering, or related field.
Experience Required:
- 3 year of experience in a complex IT operating/support environment.
Knowledge, Skills & Abilities Required:
- Must have excellent interpersonal and technical skills.
- They must troubleshoot problems accurately and possess a positive attitude to deal with a variety of situations.
- Must have excellent interpersonal and technical skills.
- Preferred background in Healthcare, Customer Service or Technology.
- Excellent written and oral communication skills
- Strong customer service skills
- Excellent problem-solving skills
Physical Requirements and Working Conditions:
- Ability to lift to thirty-five pounds without assistance. For lifts over thirty-five pounds, lifting equipment is expected to be used or lifted with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis.
- Travel to Advocate Health locations required.
- This position requires incumbents to work onsite (unless specified otherwise) in both an office and clinical environment.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.