Environmental Services Lead - Zilber Family Hospice

Who We're Looking For

We are seeking a compassionate, calm, and service-driven leader to join our team at Aurora Zilber Family Hospice. This role is ideal for an experienced Environmental Services professional who is ready to expand their leadership skills in a smaller, highly collaborative healthcare environment.

You may be someone who has gained experience in a larger hospital or healthcare facility and is looking for the opportunity to have a greater impact, build meaningful relationships, and be a visible leader within a close-knit team.

Because this is a hospice setting, the ideal candidate understands the importance of empathy, professionalism, and kindness in every interaction. You will work closely with patients, families, visitors, and caregivers, helping maintain a peaceful, welcoming environment during some of life's most meaningful moments.

We're looking for someone who:

• Leads with compassion, patience, and respect
• Remains calm and composed in sensitive situations
• Enjoys coaching, mentoring, and supporting team members
• Takes pride in maintaining beautiful, clean, and safe environments
• Has a strong customer service mindset and understands the importance of hospitality in healthcare
• Is motivated to grow as a leader and contribute to a positive team culture
• Communicates effectively with patients, families, physicians, nurses, and support staff
• Values teamwork, accountability, and excellence

Qualifications & Experience:

Required Experience

• Minimum of three years of Environmental Services, Housekeeping, Hospitality, or Facilities experience, preferably within a healthcare, senior living, hospice, rehabilitation, or hospital setting.
• Previous experience serving as a team lead, preceptor, trainer, or informal leader is strongly preferred.
• Experience working directly with patients, families, visitors, and interdisciplinary healthcare teams.
• Demonstrated ability to prioritize work, manage multiple responsibilities, and support daily operations in a fast-paced environment.

Leadership Expectations

In this role, you will:

• Serve as a resource and day-to-day leader for Environmental Services teammates.
• Assist with training, onboarding, coaching, and development of staff.
• Help maintain staffing coverage and support daily operational needs.
• Promote employee engagement, teamwork, and a positive work culture.
• Assist leadership with interviewing, selection, and resolution of employee concerns.
• Lead by example and foster exceptional customer service throughout the facility.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal communication skills.
• Ability to build trust and rapport with patients, families, and team members.
• Ability to work independently while also collaborating effectively with others.
• Experience operating Environmental Services equipment, including floor-care equipment, carpet extractors, scrubbers, compactors, and related tools.
• Basic computer skills and ability to navigate electronic systems.
• Strong organizational skills with the ability to prioritize tasks and maintain attention to detail.
• Ability to follow written and verbal instructions while adhering to safety standards and infection prevention guidelines.

Physical Requirements

• Ability to frequently stand and walk for extended periods during the shift.
• Ability to lift up to 50 pounds and push or pull equipment and supplies as needed.
• Ability to bend, kneel, stoop, reach, climb stairs, and perform repetitive cleaning tasks.
• Ability to safely operate cleaning equipment and work with cleaning chemicals and disinfectants.
• Ability to work in varying environmental conditions, including occasional outdoor responsibilities during inclement weather.

Why Join Aurora Zilber Family Hospice?

Nestled in a serene, wooded setting in Wauwatosa, Aurora Zilber Family Hospice offers a unique opportunity to lead in an environment where compassion, dignity, and hospitality are at the heart of everything we do. Here, your leadership will directly influence the experience of patients, families, visitors, and caregivers while helping maintain a beautiful facility that truly feels like home.

This is more than an Environmental Services leadership role. It's an opportunity to serve others, develop your leadership abilities, and make a meaningful impact every day.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.