Patient Phone Representative

Job Overview
We are seeking a dedicated and professional Patient Phone Representative to serve as the primary point of contact for patients via telephone. The ideal candidate will possess excellent communication skills, a compassionate demeanor. This role involves managing patient inquiries, scheduling appointments, and providing exceptional customer service in a fast-paced healthcare environment. The Patient Phone Representative plays a vital role in ensuring smooth communication between patients and healthcare providers, contributing to overall patient satisfaction and operational efficiency.

Responsibilities

• Answer incoming calls promptly and professionally, demonstrating excellent phone etiquette and active, listening skills and compassion.
• Assist patients with appointment scheduling, and rescheduling if necessary, accurately using computer systems and data entry tools.
• Collect and verify patient information, ensuring accuracy in data entry and record keeping within electronic health record systems.
• Collaborate with medical staff to relay patient concerns or urgent issues promptly and accurately.

Demonstrate professionalism and empathy in all interactions to foster trust and positive relationships with patients.

• .Qualifications
• Prior experience in a medical office setting or healthcare environment is highly preferred.
• Proficiency in computer skills, including data entry, electronic health records (EHR) systems, and basic office software.
• Exceptional customer service skills with the ability to handle sensitive situations
• Knowledge of phone etiquette standards and effective communication techniques.
• Analysis skills to assess patient needs quickly and provide appropriate assistance or escalate issues as necessary.

Ability to handle high volume calls.

If you are dependable, have an excellent work ethic, work well with other staff members, have a pleasant personality, then please send us your resume.

Benefits:

• 401(k)

Application Question(s):

• Advocare, LLC requires all employees to have a background check and a drug screening. Are you willing to have these done?

Education:

• High school or equivalent (Required)

Experience:

• phone center: 1 year (Required)

Language:

• English (Required)

Work Location: In person