Surgery Scheduler

Summary/Objective: The Surgery Scheduler is primarily responsible for coordinating surgical procedures according to established guidelines.

Essential Functions: (This list may include but is not limited to the following assigned duties)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedule surgical procedures and confirm appropriate clinical and insurance coding information is collected for the surgery schedule.
• Receive requests to schedule procedures and schedule the procedure according to established guidelines.
• Provide accurate information so that all departments and maintain open communication with hospital departments and physician offices regarding schedule changes.
• Answers incoming telephone calls on a multi-line telephone system in a professional manner.
• Transfers calls to the appropriate person and writes messages in accordance with approved telephone procedures.
• Completes post-op data entry in a timely and accurate manner
• Document and notify Doctor when a patient cancels a surgery.
• Type correspondence and office memos as directed.
• Regular attendance in the office is required for this position

Required Competencies (Knowledge, Skills and Abilities):

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service skills.
• Effective verbal and written communication skills.
• Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
• Ability to recognize and respond to urgent situations
• Commitment to excellence and high standards
• Detail oriented with strong follow-up initiative
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve and to reflect the on-going changes in office practice.

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners' insurance

Part-time Benefits:

• Vision
• Flexible Spending Accounts
• MetLife Auto/Vehicle & Home Insurance Discounts

Required Education and Experience:

• High School Diploma or Equivalent
• Previous scheduling experience in a health care environment
• Knowledge of medical terminology and familiarity with medical diagnostic procedures, health care billing and authorization is required
• Knowledge of HIPAA/Confidentiality
• Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; walk; stand, use hands to finger, handle or feel; and reach with hands and arms.

Environmental/Working Conditions:

• Work is performed in a busy office environment and requires both desk and counter work.
• Frequent contact with employees and outside agencies.
• Continual patient contact may involve dealing with angry or frustrated patients.