What are the responsibilities and job description for the Front Desk position at Advocare LLC?
We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.
Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.
Front Desk Receptionist Responsibilities:
- Answer incoming calls on a multi-line telephone system with professionalism and efficiency
- Schedule and confirm patient appointments
- Transfer calls and take accurate messages according to office procedures
- Greet patients and visitors and notify the appropriate team member of their arrival
- Collect and post co-pays and communicate outstanding balances
- Check patients out and follow proper check-out protocols
- Notify the doctor when a patient cancels
- Type correspondence and office memos as directed
- Transcribe visit details into medical reports
- Prepare charts, gather necessary paperwork, and print daily appointment schedules
Front Desk Receptionist Required Skills and Abilities:
- Excellent customer service and communication skills
- Ability to maintain professionalism, confidentiality, and diplomacy
- Strong interpersonal skills with the ability to work with diverse individuals
- Detail-oriented with strong follow-up and multitasking capabilities
- Adaptable and flexible in a fast-paced, ever-changing environment
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Education and Experience:
- High School Diploma or equivalent required
- Front desk or medical office experience preferred
- Familiarity with electronic medical records (EMR) is a plus
Benefits Available:
- Multiple medical and prescription coverage options
- Dental and vision care plans
- Health Savings Accounts (HSAs), where applicable
- 401(k) retirement savings plan
- Paid time off (PTO)