What are the responsibilities and job description for the Quality Technician position at ADVOCARE INTERNATIONAL LLC?
The Quality Control / Quality Assurance Specialist supports AdvoCare and A93 by ensuring the quality, safety, and consistency of food and dietary supplement products. This role is responsible for conducting product sampling, sensory and physical evaluations, label verification, and accurate documentation of testing results. The position manages product inventory records, assists with customer complaints and returns, and maintains quality documentation in compliance with Good Manufacturing Practices (GMPs). The individual provides administrative and quality support across departments, contributes to the development and maintenance of quality procedures, and is authorized to review and sign off on quality documentation for both entities in accordance with established SOPs.
General Duties:
- Sample incoming products, perform taste tests, physical evaluation, and label control/verification.
- Sample and perform sensory evaluation of food and dietary supplement products for uniformity of taste, texture, solubility, packaging and appearance.
- Perform data entry for results of testing.
- Manage and maintain product inventory status in business management software.
- Assist in management of customer complaints and returns.
- Maintain product quality documentation – filing label copy, references, product samples.
- Provide administration support such as data entry and filing; confirm receipt of Certificates of Analysis, verify identity and management inventory status; participate in implementation of AdvoCare GMPs by helping write procedures and maintain files.
- This position provides shared Quality Control and Quality Assurance services across both AdvoCare and A93 entities. The individual in this role is trained and qualified to perform Quality tasks and authorized to sign off on Quality documentation for both entities, in accordance with established standard operating procedures.
Attributes:
- Attention to detail.
- Excellent verbal and written communication skills.
- Good organization and record-keeping skills, problem-solving and analytical skills, ability to multi-task.
- Must be a team player capable of operating inter-departmentally.
- Must be willing to perform other tasks as needed.
Knowledge and Skills Preferred:
- Bachelor’s Degree is required.
- Good computer skills in Microsoft Word, Excel, Oracle, and Access.