What are the responsibilities and job description for the Call Center Intake Agent - TX position at Advocacy Solutions?
Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits? The Intake Agent will be a direct point of contact for potential new clients to complete the consultation and application for us to assist them with their disability benefits. They will provide great customer service and have a clear phone presence. They will be proficient in using computers, be able to verify that there are no discrepancies within documents, and excel at both verbal and written communication. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday – Friday from 10:00 am to 7:00 pm. Training will be from 9:00 am to 6:00 pm. This is an hourly role. This is a remote work from home position.
Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays.
ESSENTIAL RESPONSIBILITIES:
POSITION SPECIFIC:
- Receive all inbound and outbound calls for potential disability clients.
- Perform general office clerk duties (i.e., check email and Chat communication consistently).
- Ask a series of questions verbatim for the purpose of entering data into the consultation and
application system to confirm eligibility for the potential client.
- Respect client confidentiality.
- Flexibility to change work hours based on company needs.
- Performs other related duties as assigned.
WORKING KNOWLEDGE, SKILLS, AND ABILITIES:
This job requires a minimum of a high school diploma or G.E.D and two years of telephone
customer service or previous call center experience. Associate degree is preferred.
Minimum of two years of Call Center, sales or legal experience preferred.
Experience using computers and performing data-entry functions.
Minimum typing speed of 35 WPM.
Ability to type and talk while using a hands free headset.
Must be able to multi-task and be proficient in the use of today’s technology.
Excellent reading, verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Must be able to enter data correctly; verify correct spelling using Google.
Must be proficient using Google for research.
Ability to function well in a high-paced and at times stressful environment.
Proficiency with Microsoft Office Suite and general computer skills.
Reliable and dependable attendance.
WORKING CONDITIONS:
This job is normally performed in a mostly clean and comfortable environment.
Duties in this job are usually performed while in a seated position with freedom to move
about at will.
To avoid injury while performing this job requires ordinary care and attention.
Prolonged periods of sitting at a desk and working on a computer.
REMOTE WORK FROM HOME REQUIREMENTS:
Not all positions are remote; some require that the employee work in the office.
Must have a desk, chair and basic essentials to work from home.
Must have a quiet work area without noise or distractions.
Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum
internet speed requirement is 100 download & 20 upload speed.
Must be logged onto your work computer and able to answer calls during your normal work
hours.
Remote workers must be based in the United States and must reside in TEXAS.
Salary : $18