What are the responsibilities and job description for the Front Desk Associate position at Adventures on the Gorge?
Front Desk Associate
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Responsibilities
The Front Desk Associate provides a critical first impression to our guests and has a natural passion for delivering exceptional guest service. The Front Desk Associate focuses on guest satisfaction and on maintaining strong working relationships and effective communication among all resort departments.
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Expectations
The Front Desk Associate greets, welcomes, and directs guests appropriately for lodging, activities, food service, and retail. & Active listening skills are used to understand the individual needs of each guest.& Nonverbal skills are required to identify guests’ satisfaction or dissatisfaction with their stay.
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All Adventures on the Gorge employees are expected to help achieve our vision of leading the world outdoors by extending hospitality at all times, providing assistance where needed, and championing a one-company mindset.
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Duties
- Welcome guests with advance reservations upon arrival
- Receive walk-in guests, provide assistance, and create new reservations.
- Perform all check-in and check-out tasks for lodging.
- Manage and/or modify existing guest reservations.
- Provide information about the resort, activities, available lodging options, amenities, and rates.
- Provide information about local amenities and attractions.
- Upsell additional facilities and services, when appropriate.
- Verify guest identities as necessary.
- Process cash and credit card transactions accurately and confidentially.
- Fulfill and accommodate special requests when possible.
- Answer incoming calls; provide information, redirect, or take messages, as appropriate.
- Direct or escort guests to specific areas or offices of the resort.
- Respond to complaints in a friendly, timely, and professional manner.
- Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished.
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Qualifications
Required:
- Ability to work independently with minimal guidance and as a part of a team
- Ability to work efficiently while giving attention to detail
- Exceptional organization skills
- Basic written and verbal communication skills
- Strong interpersonal and customer service skills
- Basic knowledge of computers
- Excellent phone skills
- Ability to be friendly while remaining professional
Preferred:
- Experience in a hospitality setting
- Excellent written and verbal communication skills
- Demonstrated organizational ability and time-management skills
- Experience with property management software
- Working knowledge of and relevant experience in the outdoor adventure industry
Other Information
- Physical demands and environment:
- Prolonged periods sitting at a desk, working on a computer, and talking on the phone.
- Ability to stand, walk, stoop, bend, and lift items weighing up to 25 pounds at times.
- Flexibility in work habits and work schedule is required.
- This& document describes the position currently available. It is not an employment contract. Our company reserves the right to modify job duties and descriptions at any time.