Operations Manager - Adventure Zone

Adventure Awaits! Become the Next Operations Manager at Adventure Zone – Duluth, MN!

Location: Adventure Zone, Duluth, Minnesota
Position: Operations Manager
Status: Full-Time

Are you ready to lead a team at the place where Duluth comes to play? Are you a kid at heart? Adventure Zone is looking for an energetic, detail-driven, people-loving Operations Manager who can keep the fun running smoothly from open to close. If you thrive in a fast-paced environment, love creating memorable experiences, and can juggle schedules, staff, guests, maintenance, and the occasional runaway prize ticket—this adventure might be your perfect next chapter.

What You'll Do (AKA: The Fun You’ll Be Running)

As our Operations Manager, you’ll be the heartbeat of the building—coordinating staff, maintaining equipment, solving problems, delighting guests, and ensuring every attraction, arcade game, and slice of pizza is ready for action.

You will:

• Coordinate and publish weekly staff schedules with accuracy and timeliness
• Oversee maintenance, repairs, and inspections of games, attractions, equipment, and facility areas
• Monitor physical conditions and communicate needs to the General Manager
• Keep staff informed through clear, consistent communication
• Resolve guest concerns, quality issues, and service complaints with professionalism and positivity
• Collaborate with food service staff to maintain menus, sanitation, and high-quality standards
• Interview, hire, train, and guide employees with strong leadership
• Provide on-the-spot problem-solving support to staff
• Foster a collaborative, motivated, and safe workplace culture
• Process detailed incident and workers’ compensation reports promptly
• Manage inventory, food/beverage ordering, and supplier relationships
• Monitor labor, sales, and inventory to stay on budget
• Assist in planning events, promotions, and community outreach
• Represent Adventure Zone at chamber and corporate meetings
• Provide full-scope supervision including performance management, coaching, and discipline

What You Bring to the Adventure

We’re looking for someone who is as excited about operations as they are about creating great guest experiences.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 34 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Application Question(s):

• Are you able to work evenings and weekends?
• Please list 2-3 dates and time ranges that you could do a phone interview.

Education:

• High school or equivalent (Preferred)

Experience:

• Hospitality management: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Duluth, MN 55802 (Required)

Work Location: In person

Salary : $22 - $25