What are the responsibilities and job description for the Team Lead, Adventure Air Sports position at Adventure Air Sports at the Cooler?
Team Lead, Adventure Air Sports
Adventure Air Sports At The Cooler - Alpharetta, GA
Job Title: Team Lead | Part - Time position
Position Reports To: Assistant General Manager
Job Description: As the Team Lead, you will work directly with The Cooler’s Managers to assist with the operations and assure that the policies of Adventure Air Sports are followed. You will assist in the day-to-day operations plus maintain health and safety standards. You will be responsible for supervising staff while on duty which includes keeping up with rotation, ensuring breaks are completed, floor & front of house has appropriate coverage with scheduled staff. You will also monitor customer feedback, resolve minor issues, and strive to continuously improve the overall experience for guests. The Team Lead will work with all teams to ensure that Adventure Air Sports is of the highest quality at all times by monitoring, analyzing, and improving the guest’s and teams’ experience for continuous improvement.
Qualifications:
- Minimum 6 months leadership experience
- Previous experience working with part time staff (ability to lead and motivate)
- Outgoing, energetic and friendly personality
- Ability & flexibility to work nights, weekends, and holidays is required
- Communication, Organizational, follow-up, and multitasking skills are a must
- Experience with coordinating tasks (Scheduling breaks/Rotation/Cleaning Loops)
- Willingness to learn operational platforms
Responsibilities including, but not limited to:
- Maintain Adventure Air Sports policies and procedures in all aspects of the business
- Manage ~50 part time staff
- Perform the functions of team members when necessary
- Ensure the safety, cleanliness and overall appearance of our facility
- Enforce and ensure ALL safety rules are followed, including waiver policy
- Comply with all health and safety regulations
- Ensure the safety of all equipment with regularly documented checks
- Repair fixtures and equipment as issues are noticed or instructions from Management
- Ensure the overall cleanliness/appearance, including floors, restrooms, carpets, etc
- Ensure proper cash management controls are followed
- Ability to perform “on the spot” coaching
- Ability to handle and resolve guest minor issues in a friendly and professional manner
- Ability to do manual labor | Physical agility and strength required (at least 50 lbs)
- Ability to perform court inspections and maintenance
Ideal Schedule, but not limited to:
- Friday: 3:00pm - 10:30pm
- Saturday AND Sunday: 11:00am - 8:00pm
The Team Lead must embody the highest possible standard in Guest Experience, Safety, Operational Excellence, and Team management to deliver unforgettable experiences to our guests and our teams; through strong communication, teamwork, financial rigor, and the ability to be innovative and fast-moving.
Adventure Air Sports offers a wide variety of outrageously fun activities and attractions. Hosting Birthday Parties; Corporate Team Building Events; & Other Special Group Outings. The Alpharetta Family Skate Center, The Cooler - Where Fitness Meets Fun is a sports center offering ice skating & hockey lessons & teams.