What are the responsibilities and job description for the Patient Access Representative position at Adventist Health and Careers?
Adventist Health Columbia Gorge is seeking a full-time Patient Access Representative to join our onsite team. In this role, you’ll be the first point of contact for patients, providing excellent customer service while handling registration, scheduling, insurance verification, and other front-line administrative duties. We’re looking for someone who is detail-oriented, compassionate, and able to thrive in a fast-paced environment. This is a varied shift position, requiring flexibility to work different hours as needed to support patient care. If you enjoy helping others and want to be part of a mission-driven healthcare team, we’d love to hear from you!
Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.
Job Summary:
Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information. Verify all insurance and calculates and collects patient liability amounts. Ensure that all necessary signatures are obtained for treatment. Answer any questions and explain policies clearly. Check for physician orders and attaches them to appropriate patient record to ensure correct test is received. Print and collate any paperwork needed for each patient to for distribution to unit/department. Escorts patients to his/her area or refers patient to available escort as needed.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Essential Functions:
- Check for physician orders and attaches them to patient medical record to ensure that patients are receiving appropriate tests.
- Choose correct health plan and accurately and research to ensure accuracy when verifying insurance. Enter all authorization information accurately as needed.
- Follows guidelines and instructions from senior staff.
- Performs other job-related duties as assigned.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.