PBX Switchboard/Security Dispatcher Zephyrhills

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Shift:

Address:

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Job Description:

• Hours: 3/12's 6pm-6am every other weekend
• Answers and forwards all calls to appropriate extensions in a timely manner.
• Understands emergency code procedures and maintains patient confidentiality at all times.
• Determines and assigns the levels of call priority and enters the data into a computer-aided dispatch system for radio dispatch purposes.
• Clearly annunciates overhead pages and emergency codes, and contacts hospital staff as needed.
• Utilizes phone and mass notification systems to notify Hospital stakeholders and leadership of significant events.
• Manages access control for the facility. Will add and remove access control for entire campus staff.
• Communicates and documents security activities for routine patrols, posting, and assignment of calls for service.
• Determines alarm causes, takes appropriate action, and provides direction in both emergency and non-emergency situations.
• Other duties as assigned.
• Utilizes Closed Circuit TV systems to observe cameras that monitor in-progress situations, and relays information to field responders.

• Ability to read and communicate effectively in English [Required]
• Strong written and verbal communication skills [Required]
• 27 wpm avg net typing speed; proficient with Microsoft Office applications and computers [Required]
• Multitask proficiently, using multiple computer systems, applications, and technology [Required]
• Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers [Required]
• Detail-oriented, demonstrate problem-solving skills, flexibility, and adapts well to change [Required]
• Ability to sit for long periods of time using a telephone headset/handset [Required]
• Ability to work alone with minimal supervision [Required]
• Ability to respond quickly and effectively to requests and instructions and emergency code situations [Required]
• Clear, concise speaking voice [Required]
• Knowledge of security and fire systems, software, and technology including CCTV, Access Control, Duress, Infant Protection, Computer Aided Dispatching, and Physical Security Information Management systems [Preferred]
• Knowledge and experience in the National Incident Management System (NIMS) and Hospital Incident Command System (HICS) [Preferred]
• Bilingual [Preferred]

• High School Grad or Equiv [Preferred]

• N/A

• 1 in security or law enforcement dispatch or pbx / multi-line in a large business or hospital setting [Preferred]
• Prior dispatching experience in healthcare security, law enforcement, or fire/emergency medical services [Preferred]
• Prior experience with guest service industry particularly with a high-end hotel, airline etc. [Preferred]

• N/A

• International Association for Healthcare Security and Safety (IAHSS) [Preferred]

Pay Range:

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.