Risk Manager Non-clinical

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Days

Location: 7050 Gall Boulevard Zephyrhills, Florida 33541

The community you’ll be caring for: AdventHealth Zephyrhills

• First in Florida to earn Advanced Certification for Hip Replacement and Knee Replacement (Joint Commission)
• Accredited Chest Pain Center with PCI (Society of Cardiovascular Patient Care)
• GWTG Gold Plus with Honor Roll Elite and Target: Type 2 Diabetes Honor Roll Achievement, 2020 (American Heart Association)
• One of America's Best Hospitals for Heart Care, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award)
• One of America's Best Hospitals for Stroke Centers, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award)
• One of America's Best Hospitals for Orthopedics, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award)
• One of America's Best Hospitals for Patient Safety, 2017, 2018, 2019, 2020 (Women’s Choice Award)
• Leapfrog Hospital Safety Grade A, Spring 2018, Fall 2018, Spring 2019, Fall 2019, Spring 2020, Fall 2020 (Leapfrog)
• Leapfrog Top General Hospital, Fall 2018, Fall 2019, Fall 2020 (Leapfrog)
• US News & World Reports High Performing Hospital CHF & COPD (2019-2020)
• America's 250 Best Hospital's Award (2021) (Healthgrades)
• Life style activities and community growth
• Close proximity to many of Florida’s finest beaches
• An abundance of family attractions (Orlando & Tampa theme parks)
• Access to arts, culture and music
• Premium shopping outlets

The role you’ll contribute:

As the Patient Advocate will be designated as the first responder and resource on behalf of AdventHealth Zephyrhills Administration for patients and families who may have questions, complaints or grievances that need addressing.

As the Risk Manager (RM) will provide various supports for Risk Management relative to but not limited to review of Origami Events for accuracy, various RM and business object reports, and review and maintains legal and insurance record request, scheduling and correspondence as indicated.

As the Corporate Responsibility Associate (CRA) will be the contact for corporate responsibility activities at the local facility, AdventHealth Zephyrhills and assists the Regional Corporate Responsibility Officer in the operationalization of the corporate responsibility of AdventHealth. Job responsibilities include assisting with the monitoring and auditing process, corporate responsibility meeting documentation and investigations.

The value you’ll bring to the team:

• Patient Advocate:
• As the Patient Advocate, triages and identifies appropriate resources and support for addressing and resolution of complaint/grievance using complaint/grievance protocol.
• Responsible for Maintaining Complaint/Grievance log resulting from patient/family advocacy outcome.
• Chairs and oversees the management of the facility Patient Grievances and Complaints Committee
• Risk Manager:

• Reviews Origami events for accuracy and provides support with Origami access to designated leadership.

• Reviews daily reports for potential Origami events and potential compensatory events (PCE)

• Assist with the preparation of various RM related reports; Business Object - departmental, AdventHealth Zephyrhills Board, Ad Com, AHS, etc.

• Assist with claims management including legal discovery, scheduling of depositions, and maintenance of legal, medical and insurance records as required.

• Sequesters and maintains a log of equipment involved in sentinel events

The expertise and experiences you’ll need to succeed:

• Life skills or Healthcare regulatory or financial experience.

• Active certification as a Certified Professional in Healthcare Risk Management (CPHRM)

• Florida Notary Public within one year of hire

• Exceptional people skills and willingness to problem solve as needed

• Exceptional communication skills, at all levels of the organization

• Maintains Confidentiality

• Skilled with formatting of data for various presentations