What are the responsibilities and job description for the Guest Experience Concierge Part-Time Zephyrhills position at AdventHealth Zephyrhills and Dade City?
All the benefits and perks you need for you and your family:
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Part-Time/Day
Shift :Monday-Friday 8am-12:00pm
Location: 7050 Gall Boulevard Zephyrhills, Florida 33541
The community you'll be caring for: AdventHealth Zephyrhills
First in Florida to earn Advanced Certification for Hip Replacement and Knee Replacement (Joint Commission)
Accredited Chest Pain Center with PCI (Society of Cardiovascular Patient Care)
Life style activities and community growth
Close proximity to many of Floridas finest beaches
Access to arts, culture and music
Premium shopping outlets
The role you'll contribute:
The Guest Services Concierge is one of the "first faces" at AdventHealth Zephyrhills and greatly contributes to the World Class Experience we are extending to our patients, visitors, leaders, and co-workers. Warmly greets and attends to guest needs. Understands and follows the organization's policies, procedures and security management guest check-in process. The team member is an independent worker, meeting the day-to-day needs of our guests. Participates in the department's performance improvement activities and maintains the flow of communication, and resources for the Guest Services department. Professionally handle stressful situations, while maintaining quality of work and excellent customer service. Review daily schedules and updates/reschedules any conflicts. Helps keep guest services areas clean and attractive, greeting and helping patients and visitors find their way. Keeps guests/patients informed. Familiar with hospital services, people, locations and community in order to provide accurate assistance to guests/patients. Physic
The value you'll bring to the team:
Act has the designated greeter at for the lobby entrance and provide superb service to every guest.
Build a lasting relationship with vendors that will provide services to our guests.
Facilitate the guest check-in process utilizing security management standard operating procedure to ensure all guests are appropriately identified.
Warmly greets all guests on the premises and provide accurate direction for patients and visitors. Use eye contact and appropriate gestures to show genuine care and concern.
Exemplifies World Class Service by being attentive and responsive to our guest requests and creates an experience that will always be remembered.
Qualifications
The expertise and experiences you'll need to succeed:
High School Diploma or GED
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Patient Experience
Organization: AdventHealth Zephyrhills and Dade City
Schedule: Part-time
Shift: 1 - Day
Req ID: 25035689
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
