What are the responsibilities and job description for the Remote Consumer Experience Specialist I position at AdventHealth Tampa?
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: Day Shift
Location: Remote
The community you’ll be caring for: AdventHealth Tampa
- AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment, and research.
- Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
- Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
- Awarded the Get with The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
The role you’ll contribute: The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the market’s centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.
The value you’ll bring to the team:
- Demonstrate through behavior Advent Health’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training.
- Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
- Adhere to all established workflows, scripting, and department greetings
- Maintain knowledge of CxC and AdventHealth offerings to provide exceptional services
- Handle sensitive matters courteously and with professionalism. When appropriate, escalate with leadership for proper awareness and/or resolution.
The expertise and experiences you’ll need to succeed:
- High School Grad or Equivalent
- 1 years’ experience
- Demonstrated personal commitment to promoting and providing excelled customer service
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
