Patient Advocate

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full time

Shift: Day Shift. No weekends or holidays

Location: AdventHealth Tampa 3100 East Fletcher Avenue Tampa, Florida 33613

The community you’ll be caring for:

• AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
• Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
• Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
• Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

The value you’ll bring to the team:

The Patient Advocate functions as an advisor, consultant, and advocate for patients, their families, and the hospital. The primary duty of the Patient Advocate is to take an intermediary role and help ensure that the patient’s experience and the care provided by physicians and staff is satisfactory and that any outstanding issues are resolved in a timely manner. The Patient Advocate works across departmental lines and interacts with staff at all levels within the organization to serve as a central resource for all patients, family members and visitors particularly with regards to concerns, complaints and grievances.

• The Patient Advocate initiates visits with patients to assess their perception of hospital services during the patient’s stay and discusses any issues they may have.

• The Patient Advocate works with nursing to rectify the issue(s) presented in real time.

• Complaints and grievances received from patients or family members after discharge (i.e. in writing, via email, internet, phone, or in person) are directed to the Patient Advocate for initial assessment and processing.

• The Patient Advocate serves on committees as needed, related to Patient Rights, Customer Service, and Patient Satisfaction.

• The Patient Advocate may also be involved in training patients and/or staff on patient communication technologies, language services, patient rights and customer service initiatives.

The expertise and experiences you’ll need to succeed:

• One year of experience in a healthcare environment and/or two years of experience in customer service or related experience

• High School Diploma and/or GED