Lead Consumer Access Specialist Redmond

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Day

Location: 501 Redmond Road, Rome, GA 30165

The community you'll be caring for: AdventHealth Redmond

• Romes historical markers help document the citys history and gives insight into the culturally rich heritage.
• Population- 36,332 (2019 census)
• Developed a regional center for the fields of medical care and education
• In addition to its public-school system, it has several private schools. Higher-level educational institutions include private Berry College and Shorter University, and the public Georgia Northwestern Technical College and Georgia Highlands College.
• Largest city near the center of the triangular area defined by the Interstate highways between Atlanta, GA, Birmingham, AL, and Chattanooga, TN.

The role you'll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.

The value you'll bring to the team:

• Insurance Verification/Authorization
• Ensures patients have logistical information necessary to receive their services (e.g., appointment and time, directions to facility)
• Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required
• Connects patients with financial counseling or Medicaid eligibility vendor as appropriate
• Assists department supervisor with quality audits as needed

Qualifications

The expertise and experiences you'll need to succeed:

• High School Grad or Equivalent Required
• Work Experience:
• 1 Year of Revenue Cycle experience Required
• 1 Year of Customer Service experience Required

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Redmond

Schedule: Full-time

Shift: 1 - Day

Req ID: 25033044

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.