Supv, Scheduling Exempt

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

900 WINDERLEY PL

City:

MAITLAND

State:

Florida

Postal Code:

32751

Job Description:

Monitors call volumes and manages call queues to ensure timely patient calls and scheduling. Takes incoming queue calls and resolves issues to maintain team performance. Identifies and resolves problems quickly to meet scheduling goals. Provides motivation, education, and training to team members. Ensures proper scheduling protocols for balanced infusion center schedules. Reviews and communicates scheduling reports and metrics to the team. Educates the team on the importance of balanced schedules and provides medical terminology training. Audits appointments to ensure future appointments align with physician orders. Works closely with physician offices and clinical partners. Acts as a communication point for service line and clinical partners, escalating issues to leadership if needed. Communicates scheduling delays to service line partners and educates the team to prevent future delays. Maintains open communication with various departments to ensure exceptional patient experiences.Knowledge, Skills, and Abilities:

• Effective oral communication skills [Required]
• Ability to effectively supervise a team atmosphere [Required]
• Ability to achieve a high level of engagement within team [Required]
• Ability to supervise special projects assigned by leadership [Required]
• Advanced computer skills [Required]
• High level of multi-tasking [Required]
• Knowledge of health insurance [Required]
• Knowledge of Medical terminology [Preferred]

Education:

• Associate [Required]

Field of Study:

• in healthcare or business related field

Work Experience:

• 1 experience in a call center or oncology setting [Preferred]
• 2 experience with patient scheduling [Required]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$41,096.13 - $76,427.64

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.