Certified Telephonic Medical Assistant

This is an exciting opportunity for certified Medical Assistants to work in a support office setting to provide centralized whole person care on behalf of our Cardiology and Pulmonology offices in Central Florida!

Responsibilities

• 1 year of related work experience
• Provides whole care to patients during phone interactions to ensure clinical needs are met and closure of care gaps.
• Stays up to date and familiar with all policies and procedures, ensuring compliance with organizational standards.
• Maintains education requirements for the position and demonstrates competency through annual clinical competencies and written tests.
• Ensures efficient office flow by preparing patients and equipment for treatment, initiating testing, and documenting results in the practice’s designated system.
• Maintains OSHA regulatory enforcement and other office compliance, following safety processes and policies.
• Maintains confidentiality of employees' and patients' administrative and medical information.
• Supports staff teamwork by assisting patients, visitors, and co-workers when necessary.
• Performs clinical intake according to policy and procedures, including screenings, history taking, vital signs, and medication reconciliation.
• Assists with minor procedures associated with specialty and ensures accurate documentation at the time of service or results.
• Educates patients regarding tests, medications, and diet, providing clear and accurate instructions.
• Monitors and manages inventory, ensuring adequate supplies and functioning medical equipment.
• Performs other duties as assigned.

Qualifications

• Knowledge of health care field and medical terminology [Required]

• Knowledge of chronic disease management [Required]

• Knowledge of and ability to utilize internal and external resources [Required]

• Expertise in patient advocacy and navigating complex systems [Required]

• Ability to function and assist others in stressful, fast-paced environments and effectively apply stress management techniques [Required]

• Ability to resolve issues and work independently within the scope of their certification [Required]

• Ability to exercise sound judgement, diplomacy and a professional demeanor [Required]

• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively to carry out job requirements [Required]

• Experience with computers required [Required]

• Basic Life Support - CPR Cert (BLS) [Required]

• Certified Medical Assistant (CMA) [Required] OR

• Clinical Medical Assistant Certification (CMAC) [Required] OR

• Registered Medical Assistant (RMA) [Required] OR

• National Certified Medical Assistant (NCMA) [Required] OR

• Certified Clinical Medical Assistant (CCMA) [Required] OR

• Nationally Registered Certified Medical Assistant (NRCMA) [Required]