Customer Service Representative

Are you passionate about helping others and making a meaningful difference every day? Do you thrive in a fast-paced, patient-focused environment? If so, Respire is looking for you to join our team!

As a Customer Service Representative – Intake, you’ll be the friendly, knowledgeable voice that guides patients, providers, and referral sources through the intake process for essential respiratory equipment and services. Your work ensures patients get the support they need—when they need it most.

Responsibilities and Duties:

· Handle Inquiries: Respond to inbound and outbound calls, emails, and fax queries regarding respiratory products and services. All new orders need to be acknowledged within 24 hours.

· Process Orders: Accurately enter and process orders for respiratory products, ensuring all necessary information is captured. All available orders need to be completed within 72 hours.

· Order Documentation: Confirm and verify prescriptions, and other required documentation before processing orders. All Medical Records and Documentation must be reviewed and collected before delivery and set up for any new order.

· Follow-Up: Track and follow-up on pending orders to ensure timely delivery and service.

· Patient Billing: Explain patient’s financial responsibilities, including co-pays and deductibles. If a patient has a question regarding their out-of-pocket expense they should be directed to contract their insurance company. Upon insurance verification you are responsible for collecting any pending deductible and coinsurance from the patient prior to delivery. Patients will be required to provide a credit card on file for auto payment. Exception are patients discharging from Hospital. These orders will be followed up within 7 days post-delivery of equipment.

· Provider Communication: Maintain regular communication with healthcare providers and referral sources to ensure accurate and timely delivery of service. All referral sources need to be updated on all pending orders throughout the process

· Inventory Control: Assist in maintaining accurate inventory records and ensuring the availability of necessary respiratory equipment and you need to maintain effective communication with the warehouse and supply manager to ensure all equipment and supplies are in stock and available.

· Equipment Handling: Facilitate the delivery, set up, ensuring proper functioning and patient understanding.

Position Type and Expected Hours of Work

This is a full-time position with typical working hours of 8:30 AM to 5:00 PM, Monday through Friday. Hours and work shifts may change in accordance with business needs.

Education

· Graduate of an accredited High School

Required Skills & Abilities

· Previous Data Entry experience

· Typing and 10 key skills

· Excellent phone and customer relations skills

· Detail Oriented

· Must be able to multitask.

· Must be able to work independently as well as part of a team.

AAP/EEO Statement

Advent Home Medical, LLC (“The Company”) is an Equal Employment Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

*DME and Enteral experience is a plus*

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Ability to Commute:

• Pontiac, MI 48340 (Preferred)

Work Location: Hybrid remote in Pontiac, MI 48340

Salary : $19