FSS Coordinator

SUMMARY

The primary purpose of this position is to assist in ensuring the efficient operation of the HCV and PBV programs by performing all occupancy/leasing functions, including but not necessarily limited to, conducting client and applicant interviews to confirm program eligibility, calculating tenant rent; and working with landlords. The FSS Coordinator will provide or arrange for training programs, conduct orientations, evaluations, and appraisals of clients, collect data, file reports, and provide technical assistance to the Resident Services Manager and other Authority staff.

All activities must support EHA's strategic goals and objectives and produce results that accomplish the goals of the overall organization.

ESSENTIAL JOB FUNCTIONS  

Primary areas of responsibility and tasks that may typically be expected include but are not limited to:

• Provides Family Self Sufficiency (FSS) information to prospective participants and the public.
• Provides case management services including orientation, intake, Action Plan development, contract signing, progress evaluation, assistance, and graduation through regular meetings with program participants.
• Explains client responsibilities and monitor performance in the FSS program.
• Creates articles, layouts, and designs for the quarterly newsletter. Develop materials, forms, and brochures concerning program activities.
• Compiles statistics, develop reports, and provide information and data to the Director of Administration and other Management staff.
• Conducts orientations and other program presentations using handouts, audio-visual equipment, etc.
• Compiles, maintains and updates resources and lists of service providers in the community, for referral of clients.
• Attends and participates in meetings with County departments, non-profits, and other public agencies relating to Self-Sufficiency activities.
• Documents, files, and computer records regarding program participants. Coordinate housing program activities with other Authority staff.
• Identifies operational problems or suggestions for improvements and reports them to management.
• Processes assigned client files in accordance with all applicable program rules and regulations.
• Serves as primary agency contact with program participants.
• Serves as primary agency contact with owners of rental units.
• Reviews and authorizes cases involving annual reexaminations, interim rent changes, lease terminations, and transfers in addition to on-going caseload.
• Monitors for and refer as necessary all cases involving tenant/owner disputes, potential fraud cases, and lease/program policy violations.
• Performs other related duties as assigned.

BEHAVIORAL COMPETENCIES

Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with sensitive topics and/or irate customers.

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment & decision making in accordance with level of responsibility.

Customer Service: Understands that all employees have external and/or internal customers that they provide services and information to; honors all the organization’s commitments to customers/residents by providing helpful, courteous, accessible, responsive and knowledgeable customer service.

Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; establishes rapport when working with others.

Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains friendly demeanor; values the contributions of others.

Results Orientation: Consistently delivers required agency results; sets and achieves achievable, consistently complies with quality standards, and meets deadlines; maintains focus on Agency goals.

Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on his/her public duty and presenting oneself as a credible representative of the Agency to maintain the public’s trust.

Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

EDUCATION, EXPERIENCE AND/OR CERTIFICATION

• Bachelors degree in Social Work, Urban Studies or other related field. An equivalent combination of education and experience may be considered.
• Possession of valid Indiana Driver’s License. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB COMPETENCIES:

• Knowledge of counseling, evaluating, interviewing, coaching, and motivational techniques. Knowledge of principles of individual and group behavior.
• Knowledge of recordkeeping and reporting procedures.
• Knowledge of federal, state, and local rules relating to Public Housing programs, particularly the Self Sufficiency Program.
• Knowledge of community service providers and resources.
• Ability to communicate effectively both orally and in writing.
• Ability to conduct group meetings and presentations.
• Ability to provide effective individual and group counseling.
• Ability to compile information and statistical reports.
• Ability to layout and design newsletters and other informational materials.
• Ability to plan and organize assignments.
• Demonstrated problem-solving, time-management, and conflict resolution skills.
• Demonstrated prompt, regular work attendance.
• Knowledge of Section 8 forms and documents and department staff functions and policies/procedures.
• Knowledge of tenant/landlord laws, rental market, and basic mathematics.
• Ability to perform mathematical calculations accurately.
• Ability to understand legal forms and documents.
• Ability to work under pressure and with interruptions.
• Ability to work with a variety of people from different backgrounds, races, and economic levels.
• Ability to respect the privacy and confidentiality of clients and to solve problems.
• Ability to prioritize workload, to review information for completeness and accuracy.
• Ability to disseminate, discuss and discern information, read maps, and analyze data.
• Ability to implement HUD required changes within generally tight timelines.
• Ability to deal effectively with verbally and aggressive people.
• Ability to investigate and refer cases of suspected program abuse or drug-related criminal activity.
• Ability to work effectively with limited supervision.

COMPUTER AND ADMINISTRATIVE SKILLS

To perform this job successfully, an individual should have average abilities using computer software such as MS Word, and Outlook and should be capable of using internet resources for research and developing reports. Proficient in operating and troubleshooting personal and laptop computers. Ability to learn other computer software programs as required by assigned tasks.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee’s job is intermittently sedentary. Will use some repetitive motion of hand-wrist in using computers. Must have normal range of vision to complete paperwork and review documentation; hearing and speech to communicate with executives, employees, co-workers, vendors, contractors, agency/company representatives, etc., on the telephone and/or in-person on a frequent basis.

Work involves the normal risks or discomforts associated with an office environment. May include visits to other EHA facility sites and/or landlord properties. Possibility of violent behavior from program candidates/clients and angry and disgruntled past and present clients.

Salary : $24 - $26