What are the responsibilities and job description for the Account Manager position at Advantest America?
Candidate must provide sales leadership in a territory to continuously maximize growth, revenue and profit while making the most efficient use of resources. Minimum of 10 years of combined experience in field sales and strategic account management in the semiconductor capital equipment industry required. Candidate must have major account management experience preferably selling multiple product lines and turnkey services.
Responsibilities include:
- Consistently meet or exceed annual sales goals.
- Develop sales plans, including account strategies, local/downstream resource allocation, define product deficiencies/issues, manage benchmarks, and make appropriate product and engagement decisions as it affects the account globally for all applicable Advantest product lines. Global planning, integration and coordination are requisite components of this role.
- Coordinate with multiple business units and third parties to provide turnkey solutions required by customer.
- Prioritize focus/resource allocation for all accounts in the territory based on ROI.
- Effectively sell your strategy/vision internally in order to get management to support investments required for success.
- Ability to sell using a consultative approach by thoroughly understanding the customer's business, goals and organizational dynamics, then defining the most compelling solution based on Advantest's offerings.
- Accountable for the design, scoping, and technical validity of the solution to achieve the customer's business objectives.
- Identify Advantest and Non-Advantest resources required to deliver customer solutions and track and manage the deliverables committed to.
- Creates such value with their expertise, candidate becomes part of customer's business process; able to have influence on the customer's decision process and business.
- Represents customer's needs of their assigned business segment to field or factory.
- Has strong writing skills to document and communicate appropriately.
- Has strong problem solving skills.
- Works with the local US SE team and manager to plan and document team resource allocation required to achieve the business goals. Encourages a strong AM/SE Manager/COE partnership to form strategies, build value propositions and manage deliverables for the account.
- Monitors applications, service and sales related issue escalations for the US based customer's domestic and overseas operations that are handled by the country customer teams. Escalates and informs management as needed and participates in the escalation process.
- Responsible for driving the local (CRM) account forecast and coordinating/reporting the downstream forecast as it pertains to the global customer forecast. Generate customer quotes, business proposals and have experience in negotiating commercial agreements and contracts. Provide bi-weekly/monthly account reports, Business Reviews with management and related Business Units, as requested and appropriate.
- Demonstrated skills, track record and ability to diagnose and drive global customer teams by achieving sales targets, market share goals and high customer satisfaction.