System Specialist - EDI

Advantage Tech is seeking a EDI (Electronic Data Interface) Coordinator. This Coordinator will be responsible for the

implementation, technical specification mapping, and ongoing testing and maintenance

for partners using EDI files for the purposes of exchanging business documents.

This role focuses on delivering excellent service, maximizing operational efficiency,

working with internal and external EDI systems and teams, and timely project

management.

Essential Functions

EDI Analysis & Set-Up

• Analyze partner requests for EDI file and mapping setup, considering transaction
  
  

type, plan design, and EDI platform suitability.

• Design and test map documents for the production environment according to
  
  

established timelines and production instructions.

• Serve as a subject matter expert and resource for partners and internal teams
  
  

regarding EDI workflow, processes, and procedures.

Issue Monitoring & Resolution

• Monitor and analyze inbound/outbound EDI files daily, proactively addressing
  
  

and resolving issues.

• Lead the resolution process with a focus on minimizing impact to partners and
  
  

the business.

• Effectively communicate status updates, issues, and timelines to both partners
  
  

and internal teams.

Collaboration & Communication

• Collaborate cross-functionally with Customer Service, Sales, partners, and
  
  

external vendors to address both test and production issues promptly.

• Develop and maintain strong working relationships with partners and internal
  
  

business teams, communicating status, issues, and timelines concisely and

effectively.

Reporting & Process Improvement

• Maintain EDI status tracking and management reporting.
• Identify and support opportunities for service delivery improvement, operational
  
  

efficiencies, and process effectiveness within EDI functions.

Professional Traits

• Relationship-Builder: Demonstrates a helpful, respectful, and team-oriented
  
  

approach with an emphasis on exceptional client service.

• Problem Solving: Uses a logical, organized approach to problem resolution,
  
  

breaking complex issues into manageable parts, and identifying root causes.

• Adaptability: Open to innovation and new processes, can effectively prioritize and
  
  

adapt to shifting objectives and uncertainty.

• Detail Oriented: Exhibits diligence and consistent focus on accurate, timely
  
  

delivery.

• Values Orientation: Models company values, prioritizing the best interests of
  
  

customers, company, and colleagues, and fostering high collaboration.

Required

Job Qualifications

• Bachelor’s degree in business administration or technology field.
• 3-5 years of EDI knowledge.
• Experience in mapping and trading partner compliance, including customer service
  
  

order and manufacturing processes.

• Strong knowledge of the manufacturing environment and order lifecycle.
• Self-motivated, organized, and results-oriented with critical thinking and problem-solving abilities.
• Excellent interpersonal, written, and verbal communication skills.
• Proven ability to develop strong working relationships with internal departments,
  
  

partners, and external vendors.

• Proficiency with MS Office Suite, especially MS Excel and MS Teams.
• Aptitude for technical procedures and processes.
  
  

Preferred

• Project management experience demonstrating end-to-end results.
• Understanding and usability of SQL (Structured Query Language).
• Understanding of Oracle Fusion Cloud ERP system
  
  

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