Assistant Manager

Do you enjoy working with customers but want more responsibility? Are you looking for a challenging job where you make the difference? We are seeking qualified Property Managers to join our team and help run our multi-million dollar properties. If you are self motivated, and have experience in any of the following, we want to talk to you!

• Storage management

• Retail sales experience
• Customer service experience

Duties/Responsibilities Job Knowledge and Duties

· Perform daily functions of running the self storage facility in accordance with company standards

· Complete daily walk thru including lock checks and cleaning units as needed

· Make daily bank deposits and ensure accuracy of deposit information

· Be familiar with the Texas Chapter 59 Lien Laws (Refer to TSSA "Goldbook")

· Be familiar with self storage unit leases, vehicle and boat/RV lease processes

Professional Image

· Keep office clean and organized, free of any clutter, pets and odors

Repair and Maintenance

· Perform light repair and maintenance duties, including:

· Cleaning out units

· Wiping down doors

· Pickup up trash

· Cleaning Hallways, office and bathrooms

· Change HVAC filters as required

· Grease door springs on roll-up doors

· Oil gate chain as needed

· Report via work order any areas outside manager expertise

· Oversee contractors and third party vendors work

Administrative & Legal

· Maintain accurate records for each customer including lease, addendums, correspondence

· Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company

· Keeps foreclosure documentation organized and accurate, following company foreclosure checklist and set guidelines

· Keep post auction paperwork labeled and filed

· Use computers as designated for business use only

· Be proficient at Sitelink self storage management software

Collections

· Perform required communications in accordance with company standards

· Make collection calls and send reminder notices per company standards

· Send uncollected balances to approved collection agency

Sales

· Meet or exceed net rental goal each month

· Follow up on all internet, e-mail or call center leads, maintaining a 60% conversion ratio from lead to rental

· Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting concessions, discounts and waived late fees

· Ensure phones are answered in a professional manner

· Show a storage unit to every walk-in customer

Customer Service

· Provide greater than expected customer service including:

· Being polite and respectful, listening to customers needs

· Stand when anyone enters the office

· Escalate customer concerns as necessary, following up with customer

· Make collection calls and send reminder notices per company standards

· Send uncollected balances to approved collection agency

Marketing

· Perform in-store and off-site grassroots marketing, visiting at least four businesses per week

· Create and keep current a marketing log to track marketing activity

· Effectively use company provided marketing materials to enhance marketing activities

· Attend company approved or sponsored marketing events

Requirements

· 2 Years Minimum Microsoft Office Suite Knowledge preferred

· Basic Computer Operating Skills

· Solid working knowledge of Sitelink self storage property management software a plus

· Retail Sales Experience a plus

· Outstanding Customer Service Skills (In Person, Phone, E-Mail)

· Highly Proficient Verbal/Written Communication Skills

· Ability to Operate with little supervision

· Positive Attitude/Highly Motivated

· Work Effectively within a team

· High Attention To Detail

· Outstanding Organizational Skills

· Ability to multi-task and prioritize

· Ability to pass background checks

· Must have a dependable vehicle, with proof of insurance (Required)

· Must have a VALID Drivers License and proof of eligibility to work in the United States (Required)

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Application Question(s):

• How soon can you start?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Self Storage: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $13 - $15