What are the responsibilities and job description for the Operations Manager position at Advantage Latta-Whitlow?
Advanced Air — Operations Manager, Thatcher, AZ
Operations Manager — Thatcher, AZ
Advanced Air is growing — and we're looking for a strong, decisive Operations Manager to lead from the front.
This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and Plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture.
If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience — this is your opportunity to run a branch like it's your own.
You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience across HVAC and Plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.
Key Responsibilities
- Oversee day-to-day operations of HVAC and Plumbing teams to ensure timely project completion and service calls
- Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives
- Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8
- Monitor job schedules, labor costs, and resource allocation to drive optimal performance
- Manage budgets, expenses, and overall financial performance of the department
- Monitor and drive KPIs, including revenue, close rates, average ticket, productivity, and margins
- Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations
- Ensure high-quality service delivery that meets or exceeds customer expectations
- Implement quality control measures to maintain industry standards and protect the company's reputation
- Oversee and ensure proper use of field service platforms such as ServiceTitan
- Serve as the primary operational leader and point person for the branch
What We're Looking For
- Five (5) years of progressive leadership experience in residential HVAC and/or Plumbing
- Strong understanding of service, installation, sales, and operational best practices
- Demonstrated success managing P&L in a residential service environment
- Ability to balance strategic thinking with hands-on execution
- Highly organized with strong operational discipline
- Strong communicator who can motivate teams and hold them accountable
- Experience leading through growth and change preferred
Compensation & Benefits
- Competitive base salary
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Leadership development and growth opportunities within a growing platform
If you're ready to build teams, drive results, and lead a branch to the next level — we're ready to talk.