Help Desk Technician

Position Type: Full-Time, 100% On-site in Mobile, AL.
Job Overview

As a Help Desk Technician, you’ll deliver responsive IT support that helps employees stay connected and productive. You’ll troubleshoot Windows, software, hardware, mobile devices, printers, and network issues, document requests in ticketing systems, and guide users through clear, practical solutions. Your impact: By resolving technical issues and keeping support requests organized, you help users return to work with less disruption.

Duties

• Respond to IT support requests promptly, provide excellent customer service, and manage customer support tickets using help desk systems to accurately track time and document issues.
• Diagnose and resolve computer hardware, software, equipment, and Windows support issues; escalate complex problems when needed.
• Troubleshoot computer networking, network printers, LAN, VPN, firewall, DNS, and TCP/IP connectivity issues.
• Manage and support users and systems across a variety of environments including Active Directory, Entra ID, or Hybrid.
• Provide support and management for Microsoft 365 Environments, including Entra ID, Intune, SharePoint, and other related items.
• Assist with line of business applications, operating systems, Microsoft Office, and mobile devices; record troubleshooting steps and communicate updates to users.

Qualifications

• Minimum 1-2 years of experience in an IT help desk or MSP environment.
• Excellent customer support, communication, analysis, and technical troubleshooting skills
• Hands on experience managing user accounts in Microsoft 365 Admin Center and Active Directory/Entra ID.
• Experience providing support for and working with Windows, Microsoft Office applications, Network Printers, and computer hardware.
• Solid understanding and working knowledge computer networking concepts, TCP/IP, DNS, VPNs, firewalls, VLANs, and network troubleshooting.
• Ability to explain technical steps clearly, prioritize requests, and manage support tickets through resolution.
• Positive attitude, eagerness to learn, and an enthusiastic approach to solving problems is a requirement to succeed in this position.

Pay: $20.00 - $28.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• IT Help desk: 1 year (Required)

Location:

• Mobile, AL 36609 (Preferred)

Ability to Commute:

• Mobile, AL 36609 (Required)

Work Location: In person

Salary : $20 - $28