What are the responsibilities and job description for the Dental - Call Center Representative (remote) position at Advantage Health Centers?
OVERVIEW: Under the direction of the Call Center Supervisor, is responsible for performing a variety of customer service and administrative tasks essential for managing the business aspects of the practice and ensuring a positive experience for patients and callers.
Duties, Functions And Responsibilities
Duties, Functions And Responsibilities
- Schedules dental appointments for providers utilizing the scheduling protocol
- Knowledgeable of dental offices' workflow and interaction with the Call Center
- Answers general patient inquiries
- Manages calls in a fast-paced environment and within established call timeframe
- Multitasks while conversing with patients and entering information into the system
- Informs patients by explaining procedures, post-operative instructions, and answers additional questions
- Understands the company's health/pharmacy services and can speak to advantages and overcome objections
- Keeps records of all conversations in electronic health records
- Answers questions related to patient insurance, co-payments, and sliding fee scale
- Confirms patient appointments via outbound calls, when needed
- Grows our business by identifying and increasing scheduled appointments and enrolling new patients
- Provides a positive patient experience
- Performs other duties as assigned
- Basic Computer skills including Word, Excel
- Basic familiarity with dental terminology
- The ability to meet and exceed performance goals
- Ability to work well with others
- Strong organizational skills to prioritize multiple tasks
- Must possess excellent verbal and written communication skills as well as excellent interpersonal skills
- Basic understanding of dental clinic processes and operations is required
- Working knowledge of Electronic Medical Records systems
- Education:
- High School Diploma or GED required
- Associates or Bachelors Degree is preferred
- Work Experience
- Minimum 1 year in dental office experience
- Minimum 1 year customer service and/or call center experience
- Moderate exposure to adverse working conditions in performing certain activities
- Must be able to hear and speak clearly in order to communicate information to patients, staff, and other community members or visitors
- Vision adequate to read documents, a computer screen, clinic related documents and forms