Loan Officer - II

Job Description

Title: Loan Officer II FLSA Status: Non-Exempt

Department: Loan Department Reports To: Branch Manager

Revision Date: Aug 2026 Direct Reports: None

Advantage Credit Union is seeking an experienced, member-focused Loan Officer II to join our lending team. This position is responsible for originating, underwriting, processing, and servicing a full range of consumer and mortgage loans, as well as credit card products.

The Loan Officer II works directly with members to understand their financial circumstances, gather the information needed to evaluate creditworthiness, and make sound lending decisions within established authority. This position requires strong analytical judgment, effective communication skills, and the ability to balance responsible lending practices with a commitment to helping members achieve financial success.

Key Responsibilities

Consumer & Mortgage Lending and Underwriting

· Interview members and gather complete, accurate information regarding their financial needs, income, debts, credit history, collateral, and ability to repay.

· Originate, evaluate, underwrite, and process consumer and mortgage loan applications in accordance with credit union policies, lending authority, and regulatory requirements.

· Analyze credit reports, income documentation, debt-to-income ratios, payment history, collateral values, loan-to-value ratios, and other relevant risk factors.

· Ask appropriate follow-up questions and communicate directly with members to clarify information, resolve inconsistencies, and develop a complete understanding of each loan request.

· Exercise sound lending judgment when approving, denying, or recommending loan terms and counteroffers.

· Identify potential credit risks and determine whether appropriate mitigating factors support the loan request.

· Structure loans in a manner that meets members’ needs while protecting the credit union from unnecessary risk.

· Clearly explain loan decisions, credit criteria, interest rates, terms, documentation requirements, and available alternatives.

· Explain reasons for loan denials professionally and assist members in identifying alternative solutions when appropriate.

· Accurately prepare, review, and disburse loan documentation in a timely manner.

· Process dealer and online loan applications, communicate approvals, denials, and counteroffers, and review dealer loan packets for accuracy and completeness.

· Refer loan requests outside assigned lending authority to the appropriate level of management with a clear, well-supported recommendation.

Credit Card Services

· Evaluate, approve, issue, and maintain credit card accounts within established lending authority.

· Assist members with credit card applications, account servicing, disputes, and questions.

· Review requests for new credit and credit-line increases using sound underwriting practices.

Member Service & Financial Solutions

· Build strong member relationships by listening carefully, asking thoughtful questions, and gaining a complete understanding of each member's financial situation.

· Provide financial guidance to help members understand their credit, lending options, and responsibilities.

· Identify member needs and recommend appropriate loan and non-loan products, including debt protection, GAP, warranty, and other value-added services.

· Communicate lending decisions clearly, respectfully, and confidently, including during difficult or sensitive conversations.

· Resolve member inquiries in person, by phone, or by connecting members with the appropriate department.

· Maintain regular communication with members throughout the application and closing process.

Compliance & Professional Development

· Ensure all underwriting and lending decisions comply with credit union policies, procedures, fair lending requirements, and applicable state and federal regulations.

· Maintain complete and accurate documentation supporting lending decisions.

· Maintain current knowledge of underwriting standards, lending trends, products, economic conditions, and regulatory requirements.

· Participate in credit union and community activities that support member relationships and lending growth.

· Develop and maintain a strong understanding of the credit union's history, philosophy, organization, products, and operational procedures.

Qualification requirements

· High School Diploma or GED required; college coursework in business, finance, or a related field preferred.

· Minimum of 2–3 years of experience in consumer and mortgage lending and underwriting at a financial institution.

· Demonstrated ability to independently evaluate credit applications and make sound lending decisions within assigned authority.

· Experience with credit card processing, servicing, and underwriting.

· Strong knowledge of consumer and mortgage lending practices, underwriting principles, credit risk, and applicable federal and state regulations.

· Ability to analyze credit reports, income documentation, financial information, collateral values, debt-to-income ratios, and loan-to-value ratios.

· Ability to gather relevant information through effective member interviews and use that information to support well-reasoned lending decisions.

· Strong judgment and problem-solving skills, including the ability to recognize risk and identify appropriate mitigating factors.

· Excellent communication and interpersonal skills with the ability to explain financial information and lending decisions clearly and professionally.

· Ability to manage sensitive or difficult conversations with confidence, professionalism, and empathy.

· Proficiency with loan origination systems, core banking platforms, and Microsoft Office applications.

· Strong attention to detail, accuracy, organization, and confidentiality.

· Ability to work independently with minimal supervision while contributing positively to a team environment.

· Reliable and committed to providing consistent, exceptional member service.

· Must have knowledge of federal and state lending regulations, including TILA, Reg z, RESPA, ECOA, FCRA, HMDA, SAFE Act and NCUA guidelines.

· Requires registration of mortgage loan originators (MLOs) through the Nationwide Multistate Licensening System (NMLS)

What We’re Looking For

We are looking for an experienced lender who can do more than process an application. The right candidate will know how to ask meaningful questions, look beyond the credit score, and develop a complete understanding of the member's financial situation.

This individual must be able to analyze risk, recognize strengths and concerns within a loan request, and make fair, consistent, and well-supported underwriting decisions. They should also be comfortable explaining those decisions to members in a respectful and understandable way, including when additional information is needed or when a request cannot be approved as submitted.

Our team members are expected to contribute to a culture of accountability, honesty, respect, growth, and empathy.

Why Join Advantage Credit Union?

At Advantage Credit Union, you will have the opportunity to make a meaningful difference in the financial lives of our members while using your lending and underwriting expertise. We offer competitive compensation and benefits, opportunities for professional growth, and a collaborative work environment committed to responsible lending and exceptional member service.

If you are ready to bring your skills and service mindset to a growing credit union, we’d love to hear from you. Please submit your resume and cover letter to ACUManagement@acuiowa.org.

Advantage Credit Union is an Equal Opportunity Employer. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state regulations.

Pay: From $23.62 per hour

Work Location: In person

Salary : $24