Service to Sales BDC Representative

Position Overview

The Experienced Service-to-Sales BDC Representative at Advantage Dealer Group is responsible for converting Service customers into qualified Sales opportunities by proactively engaging customers before and after their Service visits. This role requires prior automotive experience and a strong understanding of Service and Sales workflows.

This is not a traditional Sales role and does not involve closing deals. The focus is on outbound communication, appointment setting, customer coordination, and clean handoffs between Service and Sales while protecting the Service experience.

Key Responsibilities

• Proactively call Service customers prior to scheduled appointments to introduce appraisal and upgrade opportunities

• Position Sales conversations only after the Service check-in process is complete

• Coordinate directly with Sales management when a Service customer expresses interest

• Set appraisal, upgrade, and Sales appointments tied to Service visits

• Accurately document all customer interactions in the CRM under the Centralized BDC

• Tag all activity as Service to Sales for tracking and reporting

• Follow structured call windows and Centralized BDC processes

• Support follow-up on declined Service, maintenance history, and post-visit opportunities

Required Qualifications

• Previous automotive BDC, Sales, or Service experience required

• Strong phone presence with a consultative, customer-first approach

• Ability to handle objection-based conversations professionally

• Experience working in a structured, process-driven environment

• Comfortable using CRM systems with accurate documentation standards

• Strong organizational skills and attention to detail

Preferred Experience

• Service-to-Sales or Service retention experience

• Familiarity with VinSolutions, Xtime, or similar platforms

• Experience working within a centralized BDC model

Schedule and Expectations

• Full-time, on-site position

• Must adhere to established call windows and BDC SOPs

• Works closely with Service Advisors, Sales Managers, and BDC leadership

Performance Metrics

• Service-to-Sales calls completed

• Appointments set and shown

• Sales opportunities generated from Service traffic

• CRM accuracy and compliance

Why Work at Advantage Dealer Group

Advantage Dealer Group offers a collaborative, process-driven environment with opportunities for growth across multiple rooftops. This role plays a key part in driving revenue while delivering a professional, customer-first experience.