What are the responsibilities and job description for the Service BDC position at Advantage Auto Group?
Advantage Dealer Group is a growing family of automotive dealerships across the Chicagoland area.
We are looking for motivated and customer-focused individuals to join our Service Business Development Center (BDC). This team is the voice of our dealerships, connecting with customers to schedule service appointments, follow up on recommendations, and ensure an exceptional ownership experience.
Responsibilities
- Answer inbound calls, texts, and emails related to service scheduling and vehicle maintenance inquiries
- Make 100 outbound calls daily to follow up on:
- Missed service appointments
- Recall campaigns
- Declined service work
- Lost or inactive service customers
- Schedule service appointments and coordinate between advisors and technicians
- Use dealership CRM and scheduling systems (e.g., VinSolutions, Xtime, Volie) to manage leads
- Provide excellent customer service, ensuring every guest feels valued and appreciated
- Track daily performance metrics (appointments set, shown, completed, etc.)
Qualifications
- Previous BDC, call center, or customer service experience preferred (automotive experience a plus)
- Strong communication skills — both verbal and written
- Ability to multitask in a fast-paced environment
- Computer proficiency (CRM or dealership software experience is a bonus)
- Dependable, professional, and goal-driven
Compensation & Benefits
- Competitive hourly pay ($16–$18/hr based on experience)
- Health, dental, and vision insurance
- 401(k)
- Growth opportunities across multiple rooftops
Why Join Advantage Dealer Group?
We’re not your typical dealership group — we invest in your success. You’ll be part of a fast-paced, energetic environment where teamwork, growth, and results are recognized and rewarded.
If you’re ready to take your career to the next level in a stable, growing organization, apply today!
Salary : $16 - $18