What are the responsibilities and job description for the Customer Service Representative position at Advantage Air Plumbing, Heating, and Cooling?
Job Description
Advantage Air Heating, Cooling & Plumbing is a growing company looking for a friendly, dependable, and organized Part-Time Customer Service Representative (CSR) to join our office team.
This position serves as the first point of contact for our customers. We are looking for someone who enjoys working with people, communicates professionally, and can manage incoming phone calls while keeping our service schedule organized.
Our CSR plays an important role in keeping our HVAC and plumbing technicians busy and making sure customers receive prompt, professional service.
Primary Responsibilities
- Answer incoming customer phone calls promptly and professionally.
- Schedule HVAC, plumbing, and sewer cleaning service appointments.
- Gather accurate customer information and service requests.
- Enter customer information and appointments into our scheduling software.
- Assist customers with general questions about our services.
- Communicate with dispatch and office staff regarding scheduling needs.
- Help coordinate service calls and technician availability.
- Take detailed messages and ensure proper follow-up.
- Maintain accurate customer records.
- Provide a positive and professional experience for every customer.
Qualifications
- Strong communication and customer service skills.
- Friendly, professional phone manner.
- Dependable attendance and punctuality.
- Basic computer skills and ability to learn new software.
- Ability to multitask in a busy office environment.
- Strong organizational skills and attention to detail.
- Ability to remain calm and professional when handling customer concerns.
- Previous customer service, receptionist, or office experience preferred.
- HVAC or plumbing industry experience is helpful but not required.
What We Offer
- Part-time weekday employment.
- Consistent daytime scheduling.
- Training on our scheduling and customer management software.
- Friendly, team-oriented work environment.
- Opportunity to grow with an expanding HVAC and plumbing company.
Who We're Looking For
We are looking for someone who understands that excellent customer service starts with the first phone call.
The ideal candidate is dependable, personable, organized, and comfortable answering phones throughout the workday.
You should enjoy helping customers, scheduling appointments, and working with a team to keep daily operations running smoothly.
If you have a positive attitude, strong communication skills, and enjoy helping people, we encourage you to apply!
Apply today to join Advantage Air Heating, Cooling & Plumbing.
Pay: $16.00 - $20.00 per hour
Expected hours: 20.0 per week
Work Location: In person
Salary : $16 - $20