Courier

Position Summary

Under the supervision of the Recovery Manager, the Courier is responsible for the transport of ocular tissue to and from our Winston-Salem, NC office throughout North Carolina and South Carolina.

Responsibilities

• Pick-up tissue from PON offices
• Deliver tissue to surgical sites
• Oversee vehicle maintenance

Expectations

• Demonstrate accuracy, timeliness, and attention to detail in all work.
• Manage multiple priorities effectively while meeting established deadlines.
• Communicate clearly and professionally with internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with discretion.
• Exhibit initiative in identifying needs, solving problems, and improving processes.
• Support a culture of collaboration, respect, and accountability.
• Demonstrate reliability and follow-through on assigned responsibilities.
• Adapt to changing priorities and demonstrate flexibility in a fast-paced environment.
• Seek clarification and feedback to ensure understanding of expectations and outcomes.
• Uphold the organization's mission, values, and commitment to quality service.

Qualifications

• Valid driver’s license and proof of insurance.
• Demonstrate Professional behavior and exceptional customer service
• Be a self-starter and ability to work autonomously
• Must be able to work some weekends and holidays
• Must maintain confidentiality and protect sensitive information.

Physical Demands

• Prolonged periods of sitting, standing, and working at a computer or desk.
• Frequent use of computers for documentation, data entry, and virtual collaboration.
• Requires ability to use hands and fingers for typing, data entry, and office equipment.
• Occasional lifting of materials or supplies up to 25 lbs.
• Requires clear vision and hearing, with or without corrective devices, to communicate and complete work tasks.
• Ability to concentrate for extended periods and manage multiple tasks or deadlines in an office environment.
• Requires travel to other office locations, meetings, or events.
• Must be able to communicate clearly and effectively in person, by phone, and through digital platforms.