What are the responsibilities and job description for the Technical Client Support Representative position at AdvancedMD?
AdvancedMD
AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the AdvancedMD billing platform!
Role Summary
Are you passionate about solving complex problems within the healthcare sector? Do you want to join a transformative company and play a meaningful role in shaping its future? If so, we'd love to have you apply for our Technical Client Support Representative position!
AdvancedMD, located in South Jordan, UT, is looking for Technical Client Support Representatives to join our growing Client Support department. In AdvancedMD’s client-focused culture, the Technical Client Support team is responsible for providing exceptional support to our clients, ensuring their systems run smoothly and efficiently. Our team bridges the gap between technical expertise and client needs by applying a problem-solving mindset to support topics. By dedicating our time to client interactions and system troubleshooting, we consistently enhance the reliability and performance of AdvancedMD’s healthcare applications:
Essential Job Duties:
AdvancedMD, now part of the Francisco Partners (“FP”) portfolio, revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that work in unison, accelerating collaborative workflow for every role of the practice. With AdvancedMD, medical office staff are empowered to thrive in the online age of healthcare and value-based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device. AdvancedMD strives to be the technology heartbeat of healthcare for providers, patients, and payors for a healthier world. For more information on AdvancedMD, please visit www.advancedmd.com.
Work Environment
AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the AdvancedMD billing platform!
Role Summary
Are you passionate about solving complex problems within the healthcare sector? Do you want to join a transformative company and play a meaningful role in shaping its future? If so, we'd love to have you apply for our Technical Client Support Representative position!
AdvancedMD, located in South Jordan, UT, is looking for Technical Client Support Representatives to join our growing Client Support department. In AdvancedMD’s client-focused culture, the Technical Client Support team is responsible for providing exceptional support to our clients, ensuring their systems run smoothly and efficiently. Our team bridges the gap between technical expertise and client needs by applying a problem-solving mindset to support topics. By dedicating our time to client interactions and system troubleshooting, we consistently enhance the reliability and performance of AdvancedMD’s healthcare applications:
Essential Job Duties:
- Learn and master the AdvancedMD Software-As-A-Service (SAAS) Suite
- Answer client software inquiries via phone, chat, and email
- Identify potential software bugs and document the steps to reproduce them
- Troubleshoot and research problems leveraging knowledge base and technical manuals
- When necessary, collaborate with Subject Matter Experts to help determine best-possible outcomes
- Maintain records daily for each customer interaction
- Embody the culture of client success and owning the client experience
- Own your contribution to the team
- High school diploma or equivalent; a college degree is a plus
- Excellent communication and interpersonal skills with the ability to connect with our highly professional client base
- Prior experience in a customer service, technical support, or related field preferred
- Ability to learn medical and software terminology and effectively communicate with our clients(written and oral communication)
- Positive attitude, strong problem-solving skills, and the ability to work well in a team environment
- Experience with Microsoft Product Suite
- Previous experience in healthcare or medical office setting
- Ability to type 50 WPM
- Tech-savvy: Comfortable using digital tools and willing to learn new systems
- Flexible. Vibrant, collaborative & diverse culture that is open-minded & embraces change.
- Insightful. Innovative industry experts who transform client businesses by delivering winning outcomes.
- Trusted. Experienced, reliable & accountable advocates with unwavering integrity.
AdvancedMD, now part of the Francisco Partners (“FP”) portfolio, revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that work in unison, accelerating collaborative workflow for every role of the practice. With AdvancedMD, medical office staff are empowered to thrive in the online age of healthcare and value-based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device. AdvancedMD strives to be the technology heartbeat of healthcare for providers, patients, and payors for a healthier world. For more information on AdvancedMD, please visit www.advancedmd.com.
Work Environment
- Hybrid office arrangement to start in the South Jordan, Utah office location, with option to work remotely available. Remote work is contingent upon individual role, team structure and alignment to role KPIs.
- Competitive compensation and total rewards benefits
- Comprehensive health, dental, and vision insurance
- 401(k) with generous company match
- Paid time off and holidays
- Hybrid and remote work opportunities
- Career growth and development support
- Collaborative, team-oriented culture
