RCM Client Services Associate

RCM Client Services Associate Salt Lake City, Utah, USA AdvancedMD AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the AdvancedMD billing platform! Role Summary Are you a collaborative problem solver who thrives on helping clients succeed while working as part of a close-knit, high-performing team? AdvancedMD is seeking a dedicated RCM Client Services Specialist to serve as the first point of contact for our Revenue Cycle Management (RCM) clients. In this dynamic role, you’ll combine technical support expertise, medical billing knowledge, and strong communication skills to resolve client inquiries, guide them through software functionality, and ensure smooth billing operations. You’ll be part of a team that values coordination, shared goals, and mutual support—working together to deliver consistent, professional client experiences. Through extensive training and ongoing development, you’ll build deep knowledge of the AdvancedMD software suite, RCM policies, and compliance standards, equipping you to provide effective solutions and train clients with confidence. This is an exciting opportunity to contribute to the success of a healthcare technology leader while growing your expertise in both software support and medical billing. If you are a proactive, detail-oriented team player who thrives in a collaborative environment and is passionate about delivering excellent customer service, we want to hear from you. Essential Job Duties: Analyze customer service needs and respond in real time to inbound calls and online cases, resolving software and billing inquiries with a focus on first-call resolution Troubleshoot and research reported problems, leveraging knowledge base and team resources Collaborate with Subject Matter Experts when necessary to help determine the best possible outcomes Embody the culture of client success and OWN the client experience Communicate clearly and professionally in all verbal and written interactions with clients and internal teams and document in a timely manner per approved processes Gather and document potential software bugs to upper-level Tier 2 Support when applicable Maintain and document records daily for each customer interaction within approved database Complete basic rebill requests as needed utilizing documented processes. Direct inquiries to Accounts Receivable Specialists when necessary Follow up on all unresolved customer inquiries in a timely manner to provide status updates or resolutions Update and continue research on any open case with status updates every 72 hours at minimum Perform other duties as needed and directed by Manager or Team Lead Qualifications: High School Diploma or equivalent required Availability to work an assigned 8-hour shift Mon. – Fri. 6am-6pm MT with flexibility to alter normal shift hours at times to help with quarterly software releases or team coverage Must be dependable with excellent previous work attendance and minimal callouts Ability to work in a hybrid in-office setting two days per week & home office location setting the remaining days of the week. Home office requirement for high-speed internet, dual monitors, keyboard/mouse, and a designated/private location for HIPAA requirements must be met. (Full-time remote possible for out-of-state or long-distance applicants.) Basic computer skills with strong aptitude for learning computer software systems and a minimum 45-50 WPM typing speed Minimum of one year of work experience in a medical office environment, software related customer service, IT or Support Desk role Ability to troubleshoot PC related problems with knowledge of Windows products, MS Office Suite, NetSuite, and IOS knowledge helpful Ability to learn and understand proprietary software and basic medical insurance billing as well as established RCM processes and procedures What Will Make us LOVE You Basic medical billing knowledge with experience in rebilling claims a plus Ability to listen to and understand client requests or inquiries to respond appropriately Excellent verbal and written communication skills, particularly phone and email correspondence with a strong emphasis on excellent listening skills in the process Ability to complete and fully document basic and intermediate level research Ability to analyze information and use logic to address client issues and problems Ability to work independently and as part of a team as a contributing collaborator Are you FIT? Learn more about our Company culture Flexible. Vibrant, collaborative & diverse culture that is open-minded & embraces change. Insightful. Innovative industry experts who transform client businesses by delivering winning outcomes. Trusted. Experienced, reliable & accountable advocates with unwavering integrity. About AdvancedMD AdvancedMD, now part of the Francisco Partners (“FP”) portfolio, revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that work in unison, accelerating collaborative workflow for every role of the practice. With AdvancedMD, medical office staff are empowered to thrive in the online age of healthcare and value-based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device. AdvancedMD strives to be the technology heartbeat of healthcare for providers, patients, and payors for a healthier world. For more information on AdvancedMD, please visit www.advancedmd.com. Work Environment Hybrid office arrangement to start in the South Jordan, Utah office location, with option to work remotely available. Remote work is contingent upon individual role, team structure and alignment to role KPIs. What We Offer: Competitive compensation and total rewards benefits Comprehensive health, dental, and vision insurance 401(k) with generous company match Paid time off and holidays Hybrid and remote work opportunities Career growth and development support Collaborative, team-oriented culture