Operations Coordinator

Operations Coordinator
· Limited time - $500 Sign-On Bonus

Summary

The Operations Coordinator supports day‑to‑day logistics and order fulfillment activities while serving as a key point of contact for customers. This role is responsible for processing B2B and B2C orders, coordinating with warehouses and 3PL partners, maintaining accurate data in ERP/WMS systems, and assisting with inventory, documentation, and billing support. The ideal candidate is detail‑oriented, customer‑focused, and eager to learn logistics operations in a fast‑paced environment. Strong communication skills, teamwork, and basic proficiency in Microsoft Office are preferred, and with Korean language skills considered a requirement.

· Coordinating operational tasks between the customer to warehouse teams.

· Documenting order data, inventory, and accounting details into systems.

· Sole key partner between customers, operations, and vendors in getting the job done.

Typical Day

A typical day for the Operations Coordinator begins at 8:00 a.m., reviewing incoming orders, checking inventory levels, and coordinating with the warehouse team to ensure orders are picked, packed, and shipped accurately. Throughout the day, they update order information in the ERP/WMS system, monitor shipments, and respond to customer and client inquiries via email or phone. They work closely with internal teams to resolve any order, inventory, or carrier issues, assist with shipping documentation, and support basic billing activities as needed. The day also includes tracking data, flagging discrepancies, and contributing to small process improvements before wrapping up tasks and handoffs by 5:00 p.m.

· Start at 8:00 a.m. checking emails, and incoming customer orders

· Coordinate with operations teams such as the warehouse, and vendors

· Document what happened in the day, then end at 5:00 p.m.

Key Responsibilities
Operations & Logistics

• Process B2C orders including pick & pack, label creation, and tracking updates.
• Support inbound and outbound logistics coordination with the warehouse team.
• Ensure data accuracy in WMS/ERP systems and report any discrepancies.
• Understand 3PL operations basics (receiving, storage, returns, parcel and pallet handling).
• Assist in resolving basic logistics or carrier-related issues.

Customer Service & Communication

• Serve as a point of contact for client logistics inquiries via phone and email.
• Communicate order status updates and service notifications to clients.
• Coordinate internally with warehouse and admin teams to resolve client issues.

Order Management & Inventory

• Enter, track, and update orders in ERP/WMS systems.
• Monitor inventory levels and assist with periodic audits.
• Notify supervisors of inventory shortages or discrepancies.

Documentation & Compliance

• Assist in preparing shipping documents (BOLs, packing lists, customs forms).
• Follow established SOPs and ensure compliance with customer requirements.

Billing Support

• Help generate service invoices based on agreed rates.
• Assist with tracking billing communications and support payment follow-ups.

Continuous Improvement Support

• Participate in identifying small process improvements for better efficiency.

· Assist in data collection for reporting operational KPIs.

Additional Tasks as Needed

· Comfortable in office setting

Requirements

Education:

• High school diploma or equivalent required.
• Associate or Bachelor's degree preferred (especially in Business, Logistics, or related fields).

Experience:

• No prior experience required; willingness to learn and adapt is key.
• Previous experience in logistics, customer service, or order processing is a plus.

Skills:

• Strong verbal and written communication skills.
• Excellent customer service
• Teamwork mindset.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented
• Strong problem-solving skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Languages:

• English required.
• Korean fluency required.

Company Benefits

· Health, Dental, Vision Insurance – 100% coverage for you and family

· 401(K) with Company Match

· Free Daily Lunch Catering

· Annual performance-based incentives

· Certification Recognition Program

· Fitness Center Membership Subsidy Program

Work Conditions

• Salary: Starting at $52,000 - $55,000 (based on experience)
• Full time On-Site Employment
• Location: Carson, CA
• Hours: M-F, 8AM to 5PM

Job Type: Full-time

Pay: $52,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status?

Education:

• Associate (Preferred)

Language:

• Korean (Required)

Ability to Commute:

• Compton, CA 90221 (Required)

Work Location: In person

Salary : $52,000 - $55,000