E-Commerce Operations and Enablement Specialist

We are seeking a highly organized and process-minded E-Commerce Operations & Enablement Specialist to support the day-to-day operation, adoption, and continuous improvement of ATS Shop, Advanced Turf Solutions’ e-commerce platform.

This cross-functional role works with Sales, Operations, Marketing, Product Data, IT, and external partners to help manage issue intake, coordinate follow-up, maintain internal support resources, support testing, keep product and catalog updates moving forward, and assist the sales team with customer onboarding.

The role is designed to create operational structure around ATS Shop and help internal teams use, explain, and support the platform more effectively. It supports e-commerce growth through organization, documentation, communication, training, and follow-through.

Key Responsibilities

Issue Intake and Triage

• Monitor ATS Shop issue channels, including emails, forms, meeting follow-ups, and internal feedback.
• Log bugs and document steps to repeat issues.
• Assign or route issues to the appropriate internal owner or external partner, track issue status, and create resolution notes.
• Track issue status, troubleshoot and document steps to repeat issues, triage owners and next steps, and resolution notes.

Sales Enablement Support and Training

• Maintain ATS Shop training resources, including FAQs, training documents, and known issues and work arounds.
• Support sales team requests related to onboarding customers, enabling customers, and ensuring.
• Provide one-on-one support and training to the sales team.

QA, Testing, and Release Support

• Assist with testing ATS Shop updates, fixes, and process changes.
• Help prepare clear issue details for IT/Salesforce or external development partners.
• Verify that assigned fixes or updates are working as intended.
• Update known issues, FAQs, and support documentation after relevant changes are implemented.

Product and Catalog Coordination

• Manage the product catalog as needed, including adding new SKUs to ATS Shop, disabling discontinued items, updating replacement SKUs, and maintaining product descriptions, titles, images, categories, and visibility settings.
• Route product-related questions or issues to the appropriate person through resolution. 
• Assist with product readiness or incompleteness tracking.

Required Qualifications

Associate degree, bachelor’s degree, or equivalent work experience in business, marketing, e-commerce, operations, information systems, supply chain, communications, or a related field.

Two or more years of experience in marketing operations, sales operations, customer service, administrative coordination, product data coordination, business systems support, sales enablement support, or a related role.

Strong organizational skills and ability to manage multiple open items at once.

Strong written and verbal communication skills.

Comfortable working in spreadsheets, CRM or CMS systems, e-commerce platforms, or similar business tools.

Ability to document processes clearly and follow up across departments.

Strong attention to detail, especially with customer-facing information, internal processes, and operational workflows.

Excellent problem solving skills and ability to follow through on tasks.

Preferred Qualifications

Experience with B2B e-commerce, distribution, wholesale, manufacturing, agriculture, turf, lawn care, golf, sports field, equipment, or related industries.

Experience with Salesforce, Salesforce Commerce, ERP systems, product information management systems, or web analytics tools.

Experience supporting sales teams, customer onboarding, training documentation, internal enablement, or operational support resources.

Experience preparing reports, dashboards, summaries, or operational updates.

Experience coordinating issue tracking, QA testing, release notes, or cross-functional project follow-up within Asana or another project management tool

Approximate Focus Areas

While priorities may shift based on business needs, the role is expected to spend time across the following areas:

• 30% sales and operations enablement, documentation, FAQs, and support resources.
• 30% product and catalog updates, implementation, and clarity coordination.
• 20% issue intake, triage, and cross-functional follow-up.
• 15% QA and testing support.
• 5% flexible support for launch, ramp-up, and internal communication priorities.