Medical Receptionist

Full job description

Summary

Northeast Neuropsychology and Advanced TelePsych are seeking a professional, organized, and customer-focused Medical Receptionist to join our growing behavioral health and neuropsychology practice.

As the first point of contact for patients, families, providers, and referral sources, you will play a key role in creating a welcoming and positive patient experience. This position supports the day-to-day operations of the front office by managing patient check-in, referral intake, patient communications, medical records, and general administrative support. The ideal candidate is detail-oriented, compassionate, and thrives in a fast-paced healthcare environment.

Key Responsibilities Front Office & Patient Experience

• Welcome patients and visitors in a professional, friendly, and compassionate manner.
• Check patients in for neuropsychological testing, therapy, and medication management appointments.
• Answer incoming phone calls and respond to voicemails, emails, text messages, and patient portal inquiries.
• Route patient inquiries and communications to the appropriate provider or department.
• Assist patients with registration, intake paperwork, and patient portal access.
• Maintain a clean, organized, and welcoming reception area.

Referral & Patient Administration

• Receive, process, and track incoming referrals.
• Review referrals to ensure all required documentation has been received and follow up on missing information when necessary.
• Keep patients informed regarding referral status, scheduling, insurance review, and appointment readiness.
• Create new patient records in the electronic medical record (EMR) and accurately enter demographic and insurance information.
• Maintain accurate documentation of patient interactions within the EMR.

Medical Records & Documentation

• Scan, upload, and organize patient documentation, including identification, insurance cards, referrals, and completed forms.
• Process incoming and outgoing medical records requests in accordance with HIPAA requirements.
• Prepare, fax, email, and securely transmit authorized medical records and clinical documentation.
• Maintain accurate, complete, and organized electronic patient records.

Administrative Support

• Assist with appointment scheduling, confirmations, reminder calls, and other front office administrative tasks as needed.
• Monitor office supply inventory and notify leadership when replenishment is needed.
• Support daily office operations and perform additional administrative duties as assigned.

Qualifications Required:

• High school diploma or equivalent.
• One or more years of customer service, administrative, or office experience.
• Excellent customer service and professional telephone etiquette.
• Strong verbal and written communication skills.
• Excellent organizational skills with exceptional attention to detail.
• Ability to multitask, prioritize competing responsibilities, and remain organized in a fast-paced environment.
• Proficiency with Microsoft Office, Google Workspace, and general computer applications.
• Ability to learn and effectively utilize electronic medical record (EMR) systems.
• Working knowledge of HIPAA regulations and a commitment to maintaining patient confidentiality.
• Ability to work independently while contributing to a collaborative team environment.

Preferred

• Previous experience in a medical office, behavioral health, neuropsychology, psychology, or healthcare setting.
• Experience using electronic medical record (EMR) systems.
• Familiarity with medical terminology and healthcare administrative workflows.

Position: Full-Time, Non-Exempt (Hourly)

Schedule:

• Monday-Friday
• 8:30 AM-5:00 PM

Why Join Us?

At Northeast Neuropsychology and Advanced TelePsych, you'll join a collaborative team dedicated to providing exceptional behavioral health and neuropsychological care. We value compassion, professionalism, teamwork, and delivering an outstanding experience for every patient we serve.

Equal Opportunity Employer

Advanced TelePsych and its subsidiaries, including Northeast Neuropsychology, are equal opportunity employers. We are committed to fostering an inclusive workplace where all employees and applicants are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, veteran or military status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Recruitment Fraud Notice

Advanced TelePsych and its subsidiaries, including Northeast Neuropsychology, do not authorize third parties to extend employment offers or collect personal or financial information on our behalf. All legitimate communication regarding employment opportunities will originate from an official @advancedtelepsych.org email address.

We will never request payment, banking information, gift cards, or other sensitive financial information as part of the recruitment or hiring process.

If you believe you have been contacted by someone misrepresenting our organization or have concerns about a fraudulent recruitment communication, please report it to dsuha@advancedtelepsych.org.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Do you have experience using an Electronic Medical Record (EMR) system?

Experience:

• medical office: 1 year (Required)

Work Location: In person