What are the responsibilities and job description for the Field Service Representative position at Advanced Technology Systems Company?
ATSC Field Service Representative (FSR)
Location: Gilbert, AZ and El Paso, TX
Clearance: U.S. Customs and Border Protection (CBP), Background Investigation (BI) preferred; lack of an active clearance is not a disqualification.
SUMMARY
Advanced Technology Systems Company in Gilbert, AZ is looking for an individual with experience with C-UAS systems or similar Intelligence Surveillance Reconnaissance (ISR) FSR roles that can support ATSC programs in multiple roles while being trained to assume a greater role within ATSC programs. This person will work closely with Engineering, Production, Supply Chain and Technical Writer and Program Management while reporting to the Training Manager.
ESSENTIAL RESPONSIBILITIES:
- Develop information necessary to publish Safety Manuals and Technical/User Manuals. Receive training as a Field Service Representative (FSR).
- Receive training in technical areas such as electrical systems, communications, radio, cameras, IT networking, vehicles, mechanics etc.
- Work directly with C-UAS engineers to support the development, testing and demonstration of C-UAS systems.
- Work directly with the Production team in assembling C-UAS systems.
- Work directly with Program Management providing assistance where needed.
- Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; as it pertains to the military field environment
- Build sustainable relationships of trust through open and interactive communication
- Identify and qualify new and emerging opportunities
- Attend regular status meetings as directed to effectively communicate relevant project information
- Resolve and/or escalate issues in a timely fashion
- Communicate difficult/sensitive information tactfully
REQUIRED QUALIFICATIONS
- Associate degree in an applicable field of study
- 2 yrs Military experience with a C-UAS program as either an Operator/FSR or Instructor (Instructor or Trainer certifications preferred) may be used in leu of degree.
- Experience within the DOD programs
- Proficiency within Microsoft Office Suite, specifically PowerPoint and Word
- Self-motivated individual who can work independently or as a team
- Confidentiality and company loyalty are a must
- Able to interface with VIP’s, personnel, international executives, and others
- Able to multi-task and adapt in a fast-paced environment
- Detail oriented with strong follow through and organizational skills
- Good writing, technical, analytical, and problem-solving skills
- U.S. Customs and Border Protection (CBP), Background Investigation (BI) preferred; lack of an active clearance is not a disqualification.
- Must be willing to travel and work overseas. Approximately 50%
- Must have Tower Climbing Certification or able to obtain one within 60 days
Remote work is not authorized for this position
PHYSICAL DEMANDS & WORK ENVIRONMENT
- Work is typically performed in an office or outdoor setting
- While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see.
- Must have the ability to lift 15-25 pounds
- Must be able to read, write and speak English
- Travel overseas may be required
ATSC is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We invite resumes from all interested parties including women, minorities, veterans and persons with disabilities.
Advance Technology Systems Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.