What are the responsibilities and job description for the Scheduling Coordinator - Dental/Oral Surgery position at Advanced Surgical Associates?
Advanced Surgical Associates | Concord, MA**
✨ NEW LOCATION OPENING APRIL 14, 2026! ✨**
advancedsurgicalassoc.com
Scheduling Coordinator – Dental/Oral Surgery
In-office | Full-time | Monday–Friday
50 Beharrell Street, Suite C, Concord, MA 01742
We’re counting down to the grand opening of our brand-new, state-of-the-art Advanced Surgical Associates location in Concord – and we’re looking for an enthusiastic, compassionate, and detail-loving Scheduling Coordinator to help launch this practice with energy and excellence!
As an elite oral surgery practice, we pride ourselves on delivering exceptional patient care and concierge-level service to our referring doctors. If you love providing a warm, welcoming experience, thrive in a fast-paced medical environment, and want to help build something new from the ground up, this is an exciting opportunity to join our team at just the right moment.
Previous oral surgery experience is a plus, but your personality, professionalism, and commitment to outstanding patient care matter most.
- What You’ll Do (Role & Responsibilities)
As our Scheduling Coordinator, you’ll play a pivotal role in creating an exceptional experience from the moment patients first connect with us. You will:
- Provide concierge-level service in person, by phone, and via digital communication
- Welcome patients and visitors with warmth and professionalism
- Answer phones promptly and cheerfully
- Schedule appointments to maximize patient satisfaction and provider efficiency
- Prepare daily schedules and organize patient charts
- Maintain smooth patient flow and minimize wait times
- Keep the reception area clean, organized, and inviting
- Build strong working relationships with referring offices
- Handle patient financial responsibility with accuracy and compassion
- Uphold HIPAA and confidentiality standards
- Support the team with additional duties as needed
Education & Experience
- High school diploma or equivalent required
- At least one year of customer service experience required
Skills & Abilities
- Understanding of dental terminology (preferred)
- Friendly, trusted, and polished communication style
- Strong organizational skills and attention to detail
- Comfortable with administrative tasks (typing, filing, etc.)
- A team-first mindset and a passion for patient care
Core Benefits & Wellness
- Medical (including Virtual Care), Dental, and Vision coverage
- Employee Assistance Program (EAP)
- Uniforms/Scrubs provided
Financial Well-Being
- Competitive pay bonus potential annual merit reviews
- 401(k) with company match
- Health Savings Account (HSA) for HDHP plans
️ Life & Disability Benefits
- Basic and Supplemental Life Insurance
- Spouse and Child Life Insurance
- Short- and Long-Term Disability Plans
Time Off & Leave
- Paid Vacation (starting at 2 weeks!)
- Sick time
- Paid Holidays
- Paid Parental Leave
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, or protected veteran status.