What are the responsibilities and job description for the Front Desk Associate position at Advanced Spine and Pain Center?
Job Description
About Advanced Spine & Pain Center:
Serving the community since 2009, Advanced Spine & Pain Center is a solo owned private practice founded by Rachid Idrissi MD, PhD with locations in Clayton, Fuquay-Varina, Benson, Fayetteville, Lillington and Lumberton. We strive at providing outstanding, compassionate, patient- and family-centered care to all. For more information, visit http://www.advancedspinepaincenter.com/
Advanced Spine & Pain Center provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. We do not discriminate against any employee or applicant in any terms or
conditions of employment. All individuals are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender, sexual orientation, age, pregnancy, national origin, disability or veteran status.
Responsibilities:
- Greet patients and visitors to the practice.
- Keep front office area neat and tidy.
- Register patients in the practice management system.
- Collect co-pays and/or balances.
- Covid Screening
- Verifying Insurance
- Balance cash drawer at the end of the day.
- Answer calls on a multi-line system; take messages or transfer calls appropriately.
- Direct visitors (drug reps, salespersons, etc.) appropriately.
- Schedule appointments.
- Scans information into the practice management system.
- Verify insurance.
- Make reminder calls to remind patients of their appointments.
- Responsible for locking up the office and turning on the answering service.
- Provides back up support to medical records custodian and referral coordinator.
- Work with clinical staff to ensure a great customer service experience.
- Report to front office manager.
Job Requirements:
- Experience as a front desk receptionist or satisfactory education in the field.
- Familiarity with office machines (fax, printer, multi-line phone system, etc.)
- Knowledge in MS Office.
- Strong communication skills.
- Great customer service.
- Good organizational and multi-tasking skills.
- Problem solving skills.
- Ability to work independently and in a team-work environment as needed.
- Familiarity with health insurance.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person